Senior Product Sales Engineer

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. We’re currently looking for: a Senior Product Sales Engineer. The RingCentral Senior Product Sales Engineer is accountable for being the technical voice and interface of our Global Service Provider Team in Australia, ensuring that the solutions we create and develop are both technically sound and commercially viable, whilst helping to build long-term trust with our partners and customers. 

The Senior Product Sales Engineer is expected to have industry knowledge in the areas of UC, CX / Contact Centre, AI, Language Models, Mobility and IMS Integration, as well as a comprehensive understanding of API’s and developer Portals. In-depth knowledge of RingCentral’s UC & Customer Experience Portfolio, including RingCX OEM partners, would also be of benefit.

Job Duties and Key Responsibilities: 

As a technical voice and interface of our Global Service Provider Team in Australia, your primary mission is to drive revenue and ensure long-term technical trust with partners and customers.

• Drive Revenue & Partnerships:

  • This is a primarily a customer facing role, whose objective is to work alongside our Sales teams to drive revenues through both our existing partners, as well as identifying new business opportunities and revenue streams in different regions and market segments.

  • Deliver clear, credible, and consultative technical engagements to ensure solution-fit and enable sales success throughout the customer lifecycle.

• Act as a Trusted Technical Advisor:

  • Coordinate and lead discovery sessions to deeply understand customer business requirements and objectives.

  • Engage in business-led conversations to articulate the benefits (e.g., Revenue Generation, Operational Efficiency) of the RingCentral EX/CX/AI Portfolio.

  • Provide direct technical support for the fulfillment of RFIs, RFQs, and RFPs.

• Solution Innovation & Delivery:

  • Develop solutions that are both technically sound and commercially viable, innovating where necessary to differentiate RingCentral in the marketplace.

  • Work with Sales Engineering Leadership, local Sales Executives, and Product Teams to co-ordinate the development and delivery of new services and propositions.

• Enablement & Expertise:

  • Develop and maintain an expert understanding of all RingCentral applications and products (UC, IMS, CX/Contact Centre, AI).

  • Create and perform innovative, business-led presentations and technical demonstrations for partners, customers, and prospects.

  • Help create repeatable Sales Support collateral and content, such as Sales Playbooks and TCO Tools.

  • Provide continuous enablement to Service Providers and manage customer feature requests by documenting requirements for the Product Team.

• Team Leadership:

  • Actively participate as a subject matter expert, providing consultative support and mentorship to other Solutions Consultants and Sales team members.

  • Represent RingCentral at conferences, industry, partner, and sales events.

  • Moderate travel in Australia is required.

To succeed in this role you must meet the following requirements:

•  Experience working with Service Providers either in a direct or a channel environment with pre-sales experience is a must

• Typically, 5+ years’ experience in the development of UC, CX, IMS Mobile Centric Solutions and/or technologies, products and solutions with vendors such as Broadsoft, Avaya, Ericsson, Genesys

• Self starter with the ability to uncover, drive and transition opportunities.

• Requires an action-oriented individual with a very strong initiative to be successful, especially when working in a complex environment.

• Willingness to take ownership of opportunity-related actions.

• Must be able to coordinate across various groups and functional teams.

• Ability to complete job responsibilities with minimal supervision.

• Understanding of customer communications requirements for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Fluent in English (both written and verbal).

• Excellent presentation and demonstration skills.

• Excellent interpersonal skills and negotiating skills.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Experience with telecommunications network design, architecture, and support.

• VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc).

• Strong understanding of VoIP and data networking protocols including SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.

• Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation is desired. 

If you don’t tick all the boxes but think you have what it takes to become a successful RingCentral Senior Product Sales Engineer, we invite you to apply anyway. RingCentral’s priority is to have the right person for the job, regardless of the extension of his technical expertise.

What we offer:

• Healthcare reimbursement

• Group life insurance and group salary continuation

• Superannuation Fund

• Employee Stock Purchase Plan (ESPP)

• Supplemental Business Travel Medical

• Employee Assistance Program (EAP) with 24/7 counseling sessions

• On-demand digital 1:1 wellness coaching 

• Mobile and internet reimbursement

• Leave entitlements, paid time-off, personal/carer’s leave, paid holidays

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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