**Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark**
Are you a seasoned product manager with a passion for driving customer retention and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting opportunity to join the Customer Experience & Engagement team at blithequark, a leading innovator in the smart home industry.
**About blithequark**
blithequark is a cutting-edge company that's revolutionizing the way people interact with their homes. Our mission is to make life easier, safer, and more enjoyable for our customers, and we're committed to delivering exceptional customer experiences that exceed their expectations. As a Product Manager on our Customer Experience & Engagement team, you'll play a critical role in driving customer retention and loyalty, working closely with cross-functional teams to develop and execute data-driven retention initiatives that support our business goals.
**Key Responsibilities**
As a Product Manager – Retention, Customer Experience & Engagement at blithequark, you'll be responsible for developing and executing data-driven retention initiatives to support our goals around device health, subscription retention, and user engagement. Your key responsibilities will include:
* Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention
* Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention
* Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the blithequark customer experience
* Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement
* Communicating campaign performance and recommendations to leadership to inform future retention strategies
* Staying up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach
**A Day in the Life**
As a Product Manager on our Customer Experience & Engagement team, you'll have the opportunity to make a real impact on our customers' lives every day. You might start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting.
**About the Team**
Our Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain blithequark's growing customer base.
**Basic Qualifications**
To be considered for this role, you'll need to have:
* 5+ years of product or program management, product marketing, business development, or technology experience
* A Bachelor's degree or equivalent
* Experience owning/driving roadmap strategy and definition
* Experience with end-to-end product delivery
* Experience with feature delivery and tradeoffs of a product
* Experience as a product manager or owner
* Experience owning technology products
**Preferred Qualifications**
While not required, we're looking for candidates with:
* Experience in influencing senior leadership through data-driven insights
* Experience working across functional teams and senior stakeholders
**What We Offer**
As a Product Manager on our Customer Experience & Engagement team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive compensation package, including:
* A base salary ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market
* Equity, sign-on payments, and other forms of compensation as part of a total compensation package
* A full range of medical, financial, and/or other benefits
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that encourages collaboration and innovation
**How to Apply**
If you're a motivated and results-driven product manager with a passion for customer retention and experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!