**Experienced Customer Service Manager – Retail Store Operations and Team Leadership**

Join the dynamic management team at blithequark as a key holder, where you will play a pivotal role in shaping the retail experience for our valued customers. As an Experienced Customer Service Manager, you will be responsible for overseeing all aspects of store operations, ensuring a seamless and enjoyable shopping environment for our customers. If you possess prior cash management and supervisory experience, a flexible schedule, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading organization dedicated to empowering individuals and communities through innovative solutions and services. Our mission is to provide a supportive and inclusive environment that fosters growth, learning, and success. As a key member of our management team, you will have the opportunity to contribute to our mission and make a meaningful impact on the lives of our customers and employees. **Key Responsibilities** As an Experienced Customer Service Manager, you will be responsible for: * Assisting the store manager and assistant managers in managing all phases of store operations, including cash register operations and customer service * Supervising employees and acting as manager on duty in the absence of the store manager and assistant managers * Participating in the implementation of plans to meet daily sales goals and increase average sale per transaction and sales per square foot * Ensuring that all employees provide friendly, courteous customer service and satisfaction * Training Sales Associates in register operations and customer service * Supporting the mission of blithequark by exhibiting a willingness to supervise persons with barriers to employment * Monitoring cashier supplies and maintaining register areas in a clean and orderly manner * Verifying quantity, quality, and dollar value of merchandise received in the store * Determining the value and price of merchandise according to company pricing guidelines * Completing all reports and documents on a daily, weekly, and monthly basis * Assisting in the control of inventory and loss of merchandise due to errors, internal shrinkage, and shoplifting * Maintaining security of all cash and store receipts * Attending all in-service training sessions, including First Aid/CPR training as scheduled * Performing all basic responsibilities common to all blithequark store management positions **Essential Qualifications** * High school diploma or equivalent * Ability to calculate figures and amounts such as discounts, proportions, and percentages * One year cashier experience, supervising experience helpful * Retail experience and visual merchandising skills a plus * Must have insured vehicle for store-related travel * Must have home or cell phone * Must be 21 years of age * Must have a valid state resident driver's license, with a good driving record * Must be eligible for positive outcome on required resident state criminal conviction background check * Must maintain compliance with blithequark's Drug and Alcohol Abuse Policy **Preferred Qualifications** * Associate's or bachelor's degree in business, retail management, or a related field * Experience in visual merchandising and store design * Knowledge of inventory management and control systems * Certification in First Aid and CPR **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work effectively in a fast-paced environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks * Strong leadership and supervisory skills * Ability to work independently and as part of a team * Strong customer service skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** As an Experienced Customer Service Manager at blithequark, you will have the opportunity to: * Develop your leadership and supervisory skills through training and mentorship * Participate in professional development opportunities, including workshops and conferences * Collaborate with other members of the management team to drive business results and improve customer satisfaction * Contribute to the development of new initiatives and programs that support the mission of blithequark * Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. As an Experienced Customer Service Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a meaningful impact in our communities. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Medical, dental, and vision insurance * 401(k) matching * Paid time off * Flexible scheduling * Opportunities for professional development and growth * A dynamic and supportive work environment **How to Apply** If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job