**Experienced Virtual Assistant / Airbnb Customer Support Specialist for Short-Term Rental Company - Contract to Hire Opportunity at blithequark**

Are you a highly motivated and tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with multiple technology platforms? If so, we invite you to join blithequark as an Experienced Virtual Assistant / Airbnb Customer Support Specialist for our short-term rental company. This exciting contract-to-hire opportunity offers the chance to work with a dynamic team, develop your skills, and contribute to the success of our business. **About blithequark** blithequark is a leading provider of innovative solutions for the short-term rental industry. Our mission is to empower property owners and managers to deliver exceptional guest experiences, drive revenue growth, and build strong relationships with their customers. With a focus on technology, customer service, and operational excellence, we strive to be the go-to partner for the short-term rental community. **Role Overview** As an Experienced Virtual Assistant / Airbnb Customer Support Specialist, you will play a critical role in managing and assisting with our short-term rental operations. Your primary responsibilities will include: * Guest and reservation management: Process reservations, manage guest communications, and provide accurate information about our properties and neighborhoods. * Virtual property management: Coordinate housekeeping, arrange amenities, and ensure that our properties are well-maintained and ready for guests. * Cleaner management, scheduling, and coordination: Oversee the scheduling and coordination of cleaning services, ensuring that our properties are cleaned and prepared for guests in a timely and efficient manner. * Addressing guest issues and resolving them in a timely and efficient manner: Respond to guest inquiries, resolve issues, and provide exceptional customer service to ensure high guest satisfaction and loyalty. **Key Responsibilities** * Guest and reservation management: + Process reservations and manage guest communications + Provide accurate information about our properties and neighborhoods + Ensure that guest needs are met and exceeded * Virtual property management: + Coordinate housekeeping and arrange amenities + Ensure that our properties are well-maintained and ready for guests + Oversee the scheduling and coordination of cleaning services * Cleaner management, scheduling, and coordination: + Schedule and coordinate cleaning services + Ensure that our properties are cleaned and prepared for guests in a timely and efficient manner + Oversee the quality of cleaning services and make adjustments as needed * Addressing guest issues and resolving them in a timely and efficient manner: + Respond to guest inquiries and resolve issues + Provide exceptional customer service to ensure high guest satisfaction and loyalty + Collaborate with the team to resolve complex issues and improve guest experiences **Success Metrics** * Maintain a quick response rate to all inquiries (less than 1 hour) * Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP * Contribute to a review rating of 4.8 or higher **Essential Qualifications** * 2+ years of customer service experience * 2+ years of vacation rental customer service or hotel experience * Must be available to work during normal U.S. business hours (Monday to Friday, 9am to 5pm EST) * Strong verbal, written, and reading skills in English * Tech-savvy with experience working with multiple technology platforms * Excellent typing skills, including speed and accuracy * Outstanding customer service skills * Excellent attention to detail * Creative problem-solving skills * Independent thinker with strong decision-making skills * Excellent at following directions * Conflict resolution experience **Preferred Qualifications** * Experience with Airbnb customer service * Ability to work with multiple technology platforms in a fast-paced environment and learn new technologies as needed * Strong knowledge of the short-term rental industry and its operations **What We Offer** * Competitive compensation package * Opportunity to work with a dynamic team and contribute to the success of our business * Professional development and growth opportunities * Flexible work arrangements and remote work options * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to the latest technology and tools * Collaborative and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that incorporates the word "blithequark." We look forward to hearing from you! Apply Now! Apply for this job