Experienced Customer Care Professional – Delivering Exceptional Service and Driving Customer Loyalty in a Fast-Paced Environment

Welcome to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and thrive. Our goal is to provide the world's best customer experience every day, and we're looking for talented individuals like you to help us achieve it.

About the Role

As a Customer Care Professional at blithequark, you will be the face of our company, creating positive interactions with our customers every day. You will have the opportunity to curate unique experiences, help with everyday needs, and grow your skills through industry-leading training and ongoing coaching. If you're passionate about delivering exceptional service and driving customer loyalty, we want to hear from you.

Key Responsibilities

• Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a focus on driving a Customer First mentality
• Consult with customers to understand their needs and tailor unique and personal solutions, while reinforcing the benefits of our services and acknowledging customer tenure
• Add value for our customers through unexpected, relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty
• Develop key selling skills to optimize and solidify the customer relationship, deepening their loyalty to our brand
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
• Use tools and resources to identify custom solutions and anticipate customer needs, maintaining a commitment to first-point-of-contact resolution
• Meet and exceed performance goals, including sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics

Essential Qualifications

• Strong written and communication skills to converse effectively and naturally with our customers, deepening client relationships and driving satisfaction
• Resilience to efficiently manage a steady stream of customer calls, balancing performance to meet various metrics, and remaining positive through change and stressful situations
• Ability to showcase humility and care through emotional acknowledgement of customer queries and situations on each call
• Technical savvy to multi-task and navigate multiple computer systems and applications simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations, taking ownership and responsibility for each call from beginning to end

Career Growth and Development

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to industry-leading training, ongoing coaching, and opportunities to learn from experienced colleagues. Our goal is to help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

Work Environment and Company Culture

Our company culture is built on a foundation of integrity, respect, and inclusivity. We believe in creating an environment where everyone feels seen, heard, and valued. As a blithequark colleague, you'll be part of a dynamic and diverse community that's committed to backing each other and our customers. We offer a hybrid work environment, with flexibility to work from home or in the office, depending on your needs and the needs of the business.

Compensation and Benefits

We offer a competitive salary range of $20.00 to $22.25 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% company match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Conclusion

If you're passionate about delivering exceptional customer service and driving customer loyalty, we want to hear from you. As a Customer Care Professional at blithequark, you'll be part of a dynamic and inclusive environment where you can grow, learn, and thrive. Apply now to join our team and start your career journey with blithequark.

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.