Experienced Customer Support Specialist – Live Chat and Community Engagement for Veterinary Professionals at blithequark

Welcome to blithequark

At blithequark, we are revolutionizing the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, and platform demos. Your role will be pivotal in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

Key Responsibilities

• Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

• Tech/start-up work experience is a plus but not required
• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to work with a talented team of professionals, learn about the latest technologies and trends in the industry, and develop your skills in customer support, communication, and problem-solving. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and innovation.

Work Environment and Company Culture

Our company culture is built on the values of teamwork, empathy, and customer-centricity. We believe in providing a work environment that is inclusive, diverse, and respectful of all employees. As a remote team, we offer flexible working arrangements that allow you to work from the comfort of your own home. We also provide regular team events, bi-annual company retreats, and open vacation policies to ensure that you have a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our official careers page or authorized job boards. We look forward to hearing from you!

Important Notice to Job Seekers

We want to ensure that you are aware of the potential risks of job scams and impersonation. Please be cautious of any job postings or communications that seem suspicious or unrealistic. Our official job listings are only available on our careers page, LinkedIn, BuiltIn, and Indeed. We will never request sensitive personal or financial information from you during the application process. If you have any concerns or suspicions, please report them to our recruiting department immediately.

Diversity and Inclusion

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Conclusion

Join our team at blithequark and be part of a dynamic and innovative company that is revolutionizing the animal health industry. As a Chat Support Associate, you will have the opportunity to make a real difference in the lives of veterinary professionals and the pets they care for. We look forward to receiving your application and exploring how you can contribute to our mission.