Experienced Customer Support Specialist for Global Technology Leader – Delivering Exceptional Service via Phone and Email

Introduction to blithequark

Imagine being part of a game-changing career that empowers you to make a real difference in the lives of customers worldwide. At blithequark, we're a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with cutting-edge technology and integrated solutions across over 70 countries. Our commitment to excellence has earned us prestigious awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We're now seeking an exceptional Customer Support Specialist to join our dynamic team and contribute to our mission of delivering outstanding customer experiences.

About the Role

As a Customer Support Specialist at blithequark, you will play a vital role in bringing great customer service to our valued customers via phone and email. Your primary responsibilities will include:

• Providing accurate and timely information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more
• Finding solutions for each individual customer to ensure their journey runs smoothly and exceeds their expectations
• Utilizing your excellent communication skills to address customer inquiries, resolve issues, and provide personalized support
• Collaborating with our internal teams to stay up-to-date on the latest products, services, and promotions, enabling you to offer expert advice and guidance to our customers
• Consistently meeting or exceeding customer satisfaction targets, while maintaining a high level of productivity and efficiency in your work

Essential Qualifications

To excel in this role, you must possess the following essential qualifications:

• Fluency in Danish, with a good command of English (written and verbal)
• Previous experience in customer-facing roles, preferably in a similar industry or environment
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work flexibly and adapt to changing situations, priorities, and deadlines
• Strong attention to detail, with a focus on delivering high-quality results and exceeding customer expectations

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience working in a remote or home-based environment
• Familiarity with customer relationship management (CRM) software and technology
• Knowledge of the travel industry, including air and rail travel, hotel bookings, and related services
• Additional language skills, particularly in European languages
• Experience working in a fast-paced, dynamic environment with a focus on continuous improvement and innovation

Skills and Competencies

To succeed as a Customer Support Specialist at blithequark, you will need to demonstrate the following skills and competencies:

• Customer-centric approach: A passion for delivering exceptional customer experiences, with a focus on building trust, resolving issues, and exceeding expectations
• Communication and interpersonal skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels
• Problem-solving and adaptability: A proactive and flexible approach to resolving customer issues, with the ability to think critically and outside the box
• Technical skills: Familiarity with CRM software, technology, and systems, with the ability to learn and adapt to new tools and platforms
• Time management and organization: Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you will have access to:

• Comprehensive training and onboarding programs to ensure your success in the role
• Ongoing coaching, feedback, and performance management to support your growth and development
• Opportunities for career advancement and professional development, including promotions, lateral moves, and new challenges
• Access to a range of learning and development resources, including online courses, workshops, and conferences
• A collaborative and supportive work environment that encourages innovation, creativity, and continuous improvement

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, which is built on the following values:

• Customer obsession: A passion for delivering exceptional customer experiences and exceeding expectations
• Innovation and creativity: A culture that encourages innovation, creativity, and continuous improvement
• Collaboration and teamwork: A collaborative and supportive work environment that values diversity, inclusivity, and teamwork
• Integrity and trust: A commitment to integrity, transparency, and trust, with a focus on building strong relationships with customers, colleagues, and stakeholders
• Fun and recognition: A culture that values fun, recognition, and rewards, with a focus on celebrating our successes and milestones

Compensation, Perks, and Benefits

In return for your hard work and dedication, we offer a range of competitive compensation, perks, and benefits, including:

• A salary of 2300,- Euros / Gross, with opportunities for bonuses and incentives
• A bonus up to 150,- Euros / Gross, based on individual and team performance
• Flexible work schedule, with the ability to work from the comfort of your own home
• A range of benefits, including health insurance, retirement plans, and paid time off
• Access to a range of perks, including employee discounts, free products and services, and exclusive events

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Specialist. With a competitive salary, flexible work schedule, and range of benefits and perks, this is a unique chance to take your career to the next level and make a real difference in the lives of our customers. Don't miss out – apply now to start your journey with blithequark!