Experienced Customer Service Representative - Specialty Benefits Verification Specialist for a Dynamic and Supportive Team (Remote Texas)

Introduction to blithequark

At blithequark, our vision is to revolutionize the customer experience landscape by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach new heights while growing our business to make a profound impact globally. Our can-do culture works together to make the ordinary exceptional, fostering an environment where passion, empathy, and organization come together to provide a positive experience for our customers.

About the Role

We are seeking a highly motivated and compassionate Customer Service Representative - Specialty Healthcare Benefits Verification to join our team. As a key member of our customer service team, you will play a vital role in supporting customers' specialty benefit verifications, ensuring that they receive their crucial medications on time. You do not need a background in healthcare or insurance; instead, we are looking for individuals with a passion for learning, a desire to understand concerns, and a commitment to providing solutions that make a real impact on people's lives.

Key Responsibilities

• Utilize multiple benefits verification tools using electronic healthcare record systems to locate benefits and run/adjudicate claims.
• Make outbound calls to contact doctor's offices, insurance companies, and patients to help process specialty crucial medications, ensuring they are filled and shipped by the expected dates.
• Complete 80% of cases through back-office work and 20% inbound/outbound calls, with the flexibility to adapt to changing business needs.
• Effectively handle incoming and outgoing calls to patients, clients, and other customers while proactively gaining patient and order information.
• Empathize and converse with patients by building a rapport and discussing therapy changes on targeted medications.
• Navigate through multiple computer applications with speed and accuracy.
• Utilize and understand HIPAA compliance, ensuring that patients remain adherent to and compliant with their specific therapies.
• Adapt to learn new call types when business needs change and flex support in those areas.

Work at Home Requirements

To succeed in this role, you will need to meet the following work-at-home requirements:

• High-speed internet with at least 25 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services).
• A hard-wired internet connection via an Ethernet cable to a modem/router that you own or are responsible for.
• A dedicated, quiet, and secured workspace with no distractions.
• A USB wired headset with a noise-canceling microphone.

blithequark will provide you with the necessary company equipment, such as a PC, mouse, keyboard, and other essentials, to use on your network.

Additional Requirements

• Be at least 18 years old and have a high school diploma or equivalent.
• Knowledge of healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessments is a plus.
• Professional, positive attitude and courteous telephone etiquette.
• Customer-focused personality and a genuine desire to help people.
• Availability for a full-time schedule to meet business needs, which may include weekends.
• Willingness to submit to a drug test and background check.

Benefits and Perks

At blithequark, we offer a comprehensive range of benefits and perks to support your well-being and career growth:

• Competitive hourly rate of $15 per hour.
• Benefits eligibility after 60 days of employment.
• Access to up to 50% of your pay immediately after your shift.
• Health insurance (medical, dental, vision) and other benefits.
• Pet insurance.
• Paid, virtual training to help you develop your skills and knowledge.
• Remote work environment, providing you with the flexibility to work from the comfort of your own home.
• Opportunities for professional development and career advancement.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. With a range of training programs, mentorship opportunities, and career advancement pathways, you will have the chance to develop your skills, expand your knowledge, and take your career to the next level.

Company Culture and Values

At blithequark, we pride ourselves on our can-do culture, which is built on the values of empathy, passion, and organization. We believe in fostering an environment where our employees can thrive, grow, and make a real impact on the lives of our customers. Our company culture is centered around the following principles:

• Empathy: We believe in putting ourselves in our customers' shoes and understanding their needs and concerns.
• Passion: We are passionate about delivering exceptional customer experiences and making a positive impact on people's lives.
• Organization: We are committed to being organized, efficient, and effective in everything we do, from processing claims to providing customer support.

Diversity, Equity, and Inclusion

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from people of all backgrounds, cultures, and perspectives, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you are a motivated, compassionate, and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our talent acquisition team. We look forward to hearing from you and exploring how you can join our dynamic and supportive team at blithequark.

Important Notice

blithequark recruiting correspondence will always come from a talent acquisition representative with an official @blithequark email address. Our representatives will never ask for any form of payment from a candidate or new hire. Please report any suspicious activity to our corporate security team.