**Experienced Client Customer Service Support Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, innovative environment where learning and growth are valued? If so, we invite you to join blithequark's Revenue Cycle Management Division as a Client Customer Service Support Representative! **About blithequark** blithequark is a leading healthcare company dedicated to improving health and improving lives. Our Revenue Cycle Management Division is a vital part of this mission, working tirelessly to ensure that healthcare providers receive the support they need to deliver high-quality care. As a Client Customer Service Support Representative, you will be an integral part of this team, working closely with physician offices, hospital laboratories, patients, and internal customers to address their needs and resolve issues efficiently. **Job Description** As a Client Customer Service Support Representative, you will be responsible for providing world-class customer service to our clients, ensuring that their needs are met accurately and efficiently. Your primary duties will include: * Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims * Continuously evaluating current policies and SOPs, identifying areas for improvement, and recommending process enhancements * Handling sensitive information in a confidential manner * Reading and understanding explanation of benefits or correspondence * Documenting all activity made to a claim * Communicating via telephone with physicians, insurance companies, and patients * Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information **Requirements** To succeed in this role, you will need: * A High School Diploma or equivalent * The ability to work from home independently, managing your time and tasks effectively while maintaining productivity * Previous medical and/or call center experience is a plus **Technical Requirements** To ensure seamless communication and data exchange, you will need: * A reliable internet connection with a download speed of at least 50 megabytes per second * No satellite internet * The ability to connect equipment to a router/modem using an Ethernet cord (no Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports) **Why Join blithequark?** As a Client Customer Service Support Representative at blithequark, you can expect: * A remote work opportunity with flexible scheduling * Generous paid time off and a comprehensive benefits package, including medical, vision, and dental insurance options * Flexible Spending Accounts and 401(k) and Employee Stock Purchase plans * No-charge lab testing and a fitness reimbursement program * And many more incentives! **Pay Range and Benefits** The pay range for this position is $15.25 - $21.00. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable. **Schedule and Application Window** The schedule for this position is Monday-Thursday, 9 AM to 6 PM EST, and Friday, 8 AM to 5 PM EST. The application window closes on September 11, 2024. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. **Accessibility and Privacy** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. **Apply Now!** Ready to join a dynamic team and make a meaningful impact in the healthcare industry? Apply now to become a Client Customer Service Support Representative at blithequark! Apply for this job