Experienced Evening Trip Assignment Specialist – Non-Emergency Medical Transportation Coordination and Customer Service

Introduction to blithequark

blithequark is a leading non-emergency medical transportation company dedicated to providing exceptional service and care to its members. As a pioneer in the industry, blithequark has established a reputation for reliability, compassion, and efficiency. Our team is passionate about making a difference in the lives of our members, and we are now seeking a highly motivated and experienced Trip Assignment Specialist to join our evening shift team. This is an exciting opportunity to work remotely from the comfort of your own home, Monday through Friday, from 11:30 PM to 8:00 AM PT.

Job Overview

The Trip Assignment Specialist plays a vital role in the success of our operations, responsible for assigning trips to dispatchers and Care Partners on a nightly basis. This position requires a unique blend of technical skills, attention to detail, and excellent customer service abilities. As a Trip Assignment Specialist at blithequark, you will be the backbone of our evening operations, ensuring that our members receive the best possible service and care.

Key Responsibilities

• Assign approximately 700-900 trips to dispatchers in the Health-E Rides system every night, utilizing your technical expertise and attention to detail to ensure seamless execution.
• Build daily schedules for dispatchers, taking into account breaks, lunches, and other essential considerations to maximize efficiency and productivity.
• Stack trips to contracted Care Partners, fostering strong relationships and ensuring that our members receive the highest level of care and service.
• Answer inbound calls from members during evening hours, providing exceptional customer service and support to address their needs and concerns.
• Coordinate evening trips as they come in, utilizing your problem-solving skills and expertise to ensure timely and efficient service delivery.
• Assist with Care Partner-related administrative tasks, such as payment processing, to ensure that our partners are supported and empowered to deliver exceptional service.
• Assist with Level 1 administrative tickets in Zendesk, providing timely and effective resolutions to member inquiries and concerns.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Previous experience in dispatching and coordinating transportation, preferably in a non-emergency medical transportation setting.
• Healthcare experience is highly preferred, although not required, as it will enable you to understand the unique needs and challenges of our members.
• Consistently reliable and able to work evening shifts, including nights and weekends, as required.
• Excellent communication and customer service skills, with the ability to provide empathetic and supportive service to our members.
• Strong technical skills, including proficiency in the Health-E Rides system and Zendesk.
• Ability to work independently in a remote setting, with minimal supervision, and to prioritize tasks and manage time effectively.

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing circumstances and priorities.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues and challenges.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong attention to detail, with the ability to accurately and efficiently complete tasks and assignments.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Technical expertise: Proficiency in the Health-E Rides system, Zendesk, and other relevant software applications.
• Customer service skills: Excellent communication and interpersonal skills, with the ability to provide empathetic and supportive service to our members.
• Problem-solving skills: Ability to analyze complex issues and challenges, and to identify and implement effective solutions.
• Time management and organization: Ability to prioritize tasks and manage time effectively, with strong attention to detail and accuracy.
• Adaptability and flexibility: Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Trip Assignment Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding and training program, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and mentoring, to support your continued growth and development.
• Opportunities for advancement and career progression, as you gain experience and expertise in your role.
• Access to a range of professional development resources, including workshops, webinars, and conferences.

Work Environment and Company Culture

At blithequark, we are proud of our positive and supportive company culture, which values teamwork, collaboration, and mutual respect. As a remote worker, you will be part of a dynamic and distributed team, with opportunities to connect and engage with your colleagues through regular virtual meetings and social events.

Our company culture is built on the following core values:

• Compassion: We are dedicated to providing exceptional service and care to our members, and to making a positive impact in our community.
• Integrity: We operate with honesty, transparency, and integrity, in all our interactions and relationships.
• Respect: We value and respect the diversity and individuality of our team members, and strive to create an inclusive and supportive work environment.
• Excellence: We are committed to delivering exceptional service and results, and to continually improving and innovating our processes and practices.

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package, designed to attract and retain top talent. This includes:

• A competitive salary and bonus structure, recognizing and rewarding your contributions and achievements.
• A range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for professional development and growth, through training, mentoring, and education assistance.
• A positive and supportive work environment, with a dynamic and distributed team.

Conclusion

If you are a motivated and experienced professional, looking for a challenging and rewarding role in a dynamic and growing industry, we encourage you to apply for the Trip Assignment Specialist position at blithequark. This is an exciting opportunity to join a team of dedicated and passionate professionals, and to make a positive impact in the lives of our members.

To apply, please submit your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to hearing from you, and to welcoming you to our team!