**Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service and Support to Employees**

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we encourage you to join our team at blithequark as an EAP Worklife Customer Support Associate. As a leading healthcare company, blithequark values its employees and their commitment to delivering outstanding service to our customers. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and promoting the well-being of our employees. **About blithequark** blithequark is a leading healthcare company that values its employees and their commitment to delivering exceptional service to our customers. We are dedicated to providing innovative solutions and services that promote the well-being of our employees and customers. Our company culture is built on the principles of empathy, compassion, and excellence, and we are committed to creating an inclusive environment for all employees. **Job Summary** As an EAP Worklife Customer Support Associate at blithequark, you will be responsible for providing exceptional customer service and support to our EAP Worklife customers. You will be the first point of contact for our customers, and your role will be critical in ensuring their satisfaction and promoting the well-being of our employees. You will be working in a fast-paced environment, and you will need to be able to multitask, prioritize tasks, and maintain a positive and professional attitude while representing blithequark to our customers. **Key Responsibilities** * Greet and welcome EAP Worklife customers in a friendly and professional manner * Respond to customer inquiries and concerns promptly and accurately * Maintain a thorough understanding of blithequark's products and services, including the EAP Worklife program * Provide excellent customer service and ensure customer satisfaction * Identify and resolve customer issues in a timely manner * Communicate effectively with EAP Worklife customers through various channels, such as phone, email, and chat * Collaborate with other team members to ensure efficient and effective customer service * Stay updated on industry trends and changes in policies and procedures related to EAP Worklife services * Document and maintain accurate records of customer interactions and inquiries * Promote the well-being of blithequark's employees by providing support and resources through the EAP Worklife program * Adhere to company standards and guidelines for customer service and confidentiality * Continuously seek opportunities for improvement in customer service processes and procedures * Participate in training and development programs to enhance knowledge and skills * Follow all company policies and procedures related to customer service and ethical business conduct * Maintain a positive and professional attitude while representing blithequark to customers **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in customer service or a related field * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and multitask * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Ability to work a flexible schedule, including evenings and weekends **Preferred Qualifications** * Experience working in a healthcare or wellness industry * Knowledge of EAP Worklife services and programs * Experience working with diverse populations and cultures * Bilingual or multilingual skills * Experience with customer relationship management (CRM) software * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and multitask * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Ability to work a flexible schedule, including evenings and weekends * Strong customer service skills and a commitment to delivering exceptional service * Ability to work collaboratively with other team members and stakeholders * Strong analytical and problem-solving skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** As an EAP Worklife Customer Support Associate at blithequark, you will have opportunities to grow and develop your skills and knowledge. We offer a range of training and development programs, including: * On-the-job training and coaching * Online training and certification programs * Mentorship and coaching from experienced team members * Opportunities for advancement and career growth * Access to industry-leading tools and technologies * Opportunities to participate in company-wide initiatives and projects **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being of our employees. We offer a range of benefits and perks, including: * Flexible work arrangements and remote work options * Comprehensive health and wellness programs * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to company-wide events and activities **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive health and wellness programs * Paid time off and holidays * Opportunities for professional growth and development * Flexible work arrangements and remote work options * Recognition and rewards for outstanding performance * Access to company-wide events and activities **How to Apply** If you are passionate about helping others and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job