Experienced Customer Support Representative for Decentralized Apps and DeFi Solutions – Web3 Industry Expertise Required

Welcome to blithequark

At blithequark, we are pioneering the future of decentralized applications, providing cutting-edge DeFi non-custodial services to our clients. Originally rooted in EVM chains, we have expanded our presence to the Solana Ecosystem, solidifying our position as a leading B2B-focused decentralized apps provider. Our suite of services includes liquidity lockers, token vesting solutions, initial liquidity offerings, token minters, and more, catering to the diverse needs of our customers. For a glimpse into our protocol's usage and statistics, you can visit DeFi Llama.

About the Role

We are seeking a highly motivated and experienced Customer Support Representative to join our growing team at blithequark. As a key member of our support team, you will play a vital role in ensuring our clients receive exceptional service and support, fostering strong relationships, and contributing to the overall growth of our business. Your primary responsibility will be to cover the time frame between 10 PM UTC to 6 AM UTC, but we are open to candidates from various regions, including North America, Asia, Europe, and Africa, provided you are comfortable working during our required hours.

Key Responsibilities

• Implement and execute our online community moderation strategy in close collaboration with our community manager, ensuring our Discord and Telegram channels provide high-quality customer service and support to our communities.
• Present and demonstrate our products and services to potential clients, showcasing your in-depth knowledge and passion for our offerings.
• Provide exceptional customer service and support to our clients, addressing their questions, resolving issues, and maintaining strong, lasting relationships.
• Collaborate with our business development team to support potential clients with their inquiries regarding our products, leveraging your expertise to drive sales and growth.
• Stay updated on the latest industry trends, competitor activities, and market developments, applying this knowledge to continuously improve our customer support and services.

Requirements and Qualifications

To excel in this role, you should possess:

• Proven experience as a Customer Support Representative or in a similar role, preferably with experience in web3 projects or the DeFi sector.
• Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective resolutions.
• Excellent communication and interpersonal skills, enabling you to build strong relationships with clients, colleagues, and stakeholders.
• A keen ability to learn new concepts quickly, adapting to our evolving products, services, and industry landscape.
• Independence and teamwork skills, allowing you to work effectively in a remote setting and collaborate with our global team.
• Proficiency in Notion and other collaboration tools, with the ability to learn our internal systems and processes.
• Fluency in English is essential; proficiency in additional languages, particularly Chinese, is highly desirable.

Essential Skills and Competencies

To succeed as a Customer Support Representative at blithequark, you should possess:

• A deep understanding of customer support principles, practices, and technologies.
• Excellent written and verbal communication skills, with the ability to craft clear, concise responses to client inquiries.
• Strong problem-solving and analytical skills, with a proactive approach to resolving issues and improving processes.
• A customer-centric mindset, prioritizing client satisfaction, loyalty, and retention.
• Ability to work in a fast-paced environment, managing multiple tasks, and meeting deadlines.
• Familiarity with web3, DeFi, and blockchain technologies, or a willingness to learn and adapt to our industry.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to:

• Professional development opportunities, including training, mentorship, and education in web3, DeFi, and customer support best practices.
• Career growth opportunities, with potential paths for advancement within our organization.
• A collaborative, supportive work environment that fosters innovation, creativity, and teamwork.

Work Environment and Company Culture

At blithequark, we pride ourselves on our friendly, supportive work environment and company culture. You can expect:

• A remote-first approach, with the flexibility to work from anywhere, provided you have a reliable internet connection and meet our required working hours.
• A dynamic, global team with diverse backgrounds, experiences, and perspectives.
• Regular team meetings, social events, and activities to foster connection, collaboration, and camaraderie.
• A culture that values innovation, creativity, and continuous learning, with opportunities for professional growth and development.

Compensation and Benefits

We offer a competitive compensation package, including:

• A base salary and incentivizing commission structure, recognizing your contributions to our business growth and client satisfaction.
• Opportunities for professional development, education, and training in web3, DeFi, and customer support.
• A friendly, supportive work environment that prioritizes your well-being, happiness, and success.
• Access to the latest tools, technologies, and resources, enabling you to excel in your role and drive results.

Conclusion

If you are a passionate, results-oriented customer service professional looking for your next career move with a growing, innovative company, we encourage you to apply for this exciting opportunity at blithequark. Please ensure your application includes your Telegram handle, a brief introduction or cover letter, and your CV. We look forward to hearing from you and exploring how you can contribute to our mission and success.