**Technical Support / Customer Service Representative (Remote) – Join the blithequark Team and Revolutionize Customer Experience**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as a Technical Support / Customer Service Representative (Remote). As a key member of our global team, you'll have the opportunity to work from home, interact with customers from diverse backgrounds, and contribute to the success of some of the world's most renowned brands. **About blithequark** blithequark is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to empower individuals to reimagine their careers and develop "friends for life" while delivering exceptional customer experiences through tech-powered innovation. **Career Growth and Personal Development** As a Technical Support / Customer Service Representative (Remote) at blithequark, you'll embark on a rewarding career journey with opportunities for growth and development. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development. **Key Responsibilities** As a Technical Support / Customer Service Representative (Remote), you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables * Offering additional products and/or services * Delivering expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in it for you?** As a Technical Support / Customer Service Representative (Remote) at blithequark, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join the blithequark Team Today!** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Technical Support / Customer Service Representative (Remote) role at blithequark. Don't miss this opportunity to reimagine your career and develop "friends for life" while contributing to the success of some of the world's most renowned brands. **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. **To Apply:** To request a reasonable accommodation or to view full details and how to apply, please login or create a Job Seeker account. Apply for this job