**Experienced Full Stack Customer Care Analyst – Performance Analytics and Reporting Expert (Remote Work from Home)**

Are you a detail-oriented and analytical individual with a passion for delivering exceptional customer experiences? Do you have a knack for data analysis and reporting? If so, we invite you to join the dynamic team at blithequark as a Full Stack Customer Care Analyst – Performance Analytics and Reporting Expert. In this role, you will play a critical part in driving business growth and customer satisfaction by analyzing and interpreting complex data sets to inform business decisions. **About blithequark** blithequark is a leading airline that prides itself on providing exceptional customer experiences. With a strong commitment to innovation and customer satisfaction, we are constantly seeking talented individuals to join our team. As a Full Stack Customer Care Analyst, you will be part of a collaborative and dynamic team that is dedicated to delivering outstanding results. **Job Summary** The Full Stack Customer Care Analyst – Performance Analytics and Reporting Expert will be responsible for analyzing and interpreting complex data sets to inform business decisions. This role will involve working closely with the Client Service Labor force Arranging and Examination (WPA) division to drive execution enhancements across the Client assistance association. The ideal candidate will have a strong background in data analysis, reporting, and customer service, with excellent communication and interpersonal skills. **Key Responsibilities** * Research execution measurements of Crewmembers, including average handle time (AHT), escalation out calls, after-call work (ACW), First Call Goal (FCR), Consumer satisfaction Scores (CSAT), and other relevant metrics to illustrate a Crewmember's overall performance within Client care * Research constancy measurements of Crewmembers, including participation, consistency, login/logout, no-call, flake-out, banner reasons, time away things, additional time, and other relevant metrics to illustrate a Crewmember's overall trustworthiness within Client care * Identify connections between Client assistance measurements using data analysis to drive interaction and execution upgrades * Create dashboards and reporting at various levels across the Client assistance Venture, including Colleague measurements * Work collaboratively with a team of Examiners to mechanize reporting for all Client care measurements in using Scene/Power BI/Snowflake * Create all reporting expected to manage prize and acknowledgment programs for Client care, answering to screen the efficacy of the acknowledgment program, remembering suggestions for improving the efficacy of the acknowledgment program * Participate in Contact Community as a Help (CCaaS) execution to create reporting and dashboards that identify client patterns based on plans from CCaaS * Other duties as assigned **Essential Qualifications** * High school certificate or General Instruction Improvement (GED) Recognition * One (1) year of previous investigator or applicable experience * Competitors should show Information Analysis, Information Narrating, and SQL Coding expertise in a work test evaluation * Brilliant verbal and written communication skills * Exhibit capability in reading, writing, and communicating in English * Ready to head out to the workplace on a case-by-case basis due to obligatory office days, training phases, meetings, etc. * Ready to give one phone line and a high-speed web association essentials of: + Without VOIP: least 1.5 Mbps download and 256K upload speed + With VOIP: least 3 Mbps download and 512K upload speed * Essential information in Perception Programming (like Scene, Qlik, PowerBI), and SQL * Shown insight in information narrating using a complex dataset to introduce experiences, patterns, or examples * Middle-level Microsoft Excel (formulas, pivot tables, data validation, combining datasets) * Ready to give a safe and professional work-at-home climate, liberated from foundation noise and interruption * Extremely energetic individual, fit for stepping up to the plate, adaptable inside a continually changing climate * Capacity to oversee and focus on different assignments actually * Compelling scientific abilities including the capacity to accumulate and decipher information, distinguish drifts, create and introduce business insights prompting business techniques * Experience in contact place measurements, cycles, and reporting * Solid tender loving care, the capacity to zero in on all parts of an undertaking, regardless of how little, and produce quality work liberated from slip-ups and disparities * Proactively recognize information quality, capacity to evaluate the dependability and importance of the information sources to guarantee that the gathered information is exact and agent of the objective populace * Accessible for incidental short-term travel (10%) * Adaptable and ready to work whenever including evenings, weekends, and occasions * Should pass a ten (10) year record verification and pre-work drug test * Should be lawfully qualified to work in the country in which the position is found * Approval to work in the US is required. This position isn't qualified for visa sponsorship **Preferred Qualifications** * Four-year certification in related field * Two (2) years of examiner experience, ideally in the carrier/travel industry or a contact community * Two (2) years of client assistance, sales, finance, or carrier experience * Experience in Microsoft Structures and Streams * Information on Avaya CMS data set things and estimations or Amazon Associate contact records * Information on Angle Planning Suite * Capacity to work freely and in a high-pressure group climate * Crewmember Assumptions: + Ordinary participation and dependability + Likely need to work adaptable hours and be accessible to answer without prior warning + Ready to keep an expert appearance + While working or going on blithequark flights, and assuming time allows, all able Crewmembers are approached to help with light cleaning of the airplane + Should be a suitable hierarchical fit for the blithequark culture, that is to say, display the blithequark upsides of Security, Mindful, Respectability, Enthusiasm, and Tomfoolery + Advance blithequark's #1 worth of security as a Wellbeing Diplomat, supporting blithequark's Wellbeing The board Framework (SMS) parts, Wellbeing Strategy, and conduct norms + Recognize wellbeing and additionally security concerns, issues, episodes, or risks that ought to be accounted for and report them whenever the situation allows and no holds barred including blithequark's secret revealing frameworks (Flight Wellbeing Activity Program (as quickly as possible) or Security Activity Report (SAR)) **Hardware and Workplace** * PC and other office hardware * Workplace: + Expected to satisfy a mix of work from home and office to satisfy important joint effort or on the other hand if encountering specialized hardships at home + Should give a safe and professional work-at-home climate, liberated from foundation noise and interruption * Actual Exertion: + For the most part not needed, or as much as 10 pounds every so often, 0 pounds regularly. (Inactive) **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job