**Experienced Member Services Representative – Remote Customer Service Position at blithequark**

Are you ready to embark on a thrilling journey with a dynamic and forward-thinking organization? Look no further than blithequark, where you'll have the opportunity to grow your skills, develop your expertise, and become a shining example of excellence in your field. As a Member Services Representative at blithequark, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and making a real difference in the lives of our members. **Why You'll Love This Role** As a Member Services Representative, you'll be an integral part of the Payments and Digital Strategy team at blithequark's Credit Union. Your primary responsibility will be to process daily transactions related to checking, savings, and other accounts, ensuring that our members receive seamless and efficient service. You'll work closely with various departments to resolve member inquiries, investigate potential fraud, and maintain accurate records. **Key Responsibilities** * Complete daily tasks, including data access and balancing, to ensure accurate and timely processing of transactions * Coordinate returns with vendors, the Federal Reserve Bank, and other institutions to resolve any discrepancies * Assist other departments with member inquiries, fraud resolution, and accounting standard ledger balancing * Follow and maintain guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws * Process mortgage payments, multi-account deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from members for timely and accurate processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with vendors to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer laws * Deposit check returns, review member draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need for Success** * High school diploma or equivalent * Intermediate experience with Excel and Word * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance **What You'll Get** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other fantastic benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join Our Inclusive and Diverse Team** At blithequark, we're proud to be an inclusive and diverse organization that values the unique perspectives and experiences of our employees. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community. **Apply Now** Ready to embark on a new journey with blithequark? Apply now and become a part of our dynamic team! Apply for this job