Experienced Senior Manager Self Service Engineering – IT Service Delivery and Team Leadership at blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology solutions. As a leading player in the industry, we are committed to fostering a culture of excellence, integrity, and fun. Our team is dedicated to making a positive impact, and we are excited to welcome a talented Senior Manager Self Service Engineering to join our ranks. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Job Overview

The Senior Manager Self Service Engineering will be responsible for leading a team of skilled engineers, driving IT service delivery, and fostering a culture of technical excellence. This is a fantastic opportunity for an experienced IT professional to join our team and make a significant impact on our organization. As a Senior Manager at blithequark, you will be responsible for managing a portfolio of products, leading and mentoring a team of engineers, and driving the development of IT strategies and policies.

Key Responsibilities

• Manage a portfolio of products from conception to retirement, ensuring that they are delivered on time, within budget, and to the required quality standards.
• Lead and mentor a team of engineers, providing guidance, coaching, and development opportunities to ensure that they have the skills and knowledge needed to succeed.
• Establish and promote a workplace culture focused on engineering excellence, encouraging innovation, collaboration, and continuous improvement.
• Collaborate with product management and marketing teams to develop product visions and roadmaps, ensuring that IT solutions meet business needs and are aligned with organizational goals.
• Develop technology guides for products, ensuring that they are secure, reliable, and scalable.
• Drive the development of policies, standards, and guidelines for building and supporting IT products, ensuring that they are aligned with industry best practices and organizational requirements.
• Establish architectures, design patterns, and integration designs, guiding software development performed by team members.
• Develop, maintain, and report on financial and resource plans for areas of responsibility, ensuring that they are aligned with organizational goals and objectives.
• Act as the escalation point for operational support, providing 24/7 availability for critical issues.
• Manage production and non-production environments through change control management, ensuring that all changes are properly assessed, approved, and implemented.
• Ensure that work practices are compliant with all audit, security, and regulatory requirements, maintaining the highest standards of quality and integrity.

Essential Qualifications

• Bachelor's degree in a related discipline or demonstrated ability to perform job responsibilities with a high school diploma/GED and at least four years of relevant experience.
• Proven experience in Java, AngularJS, and NodeJS, with a strong understanding of software development principles and practices.
• Working knowledge of cloud computing, including Azure, GCP, or AWS, with experience in designing and implementing cloud-based solutions.
• Availability for moderate overnight travel (up to 35%) and possession of valid travel documents, with the ability to travel throughout the US.
• Ability to work flexible hours, including evenings and weekends, and be available for emergency response on short notice.
• Must pass a pre-employment drug test and be legally qualified to work in the US, with authorization to work in the country where the position is located.

Preferred Qualifications

• Experience in managing budgets and financial plans, with a strong understanding of financial management principles and practices.
• Experience in managing full projects or initiatives, including presenting proposals to senior leadership and stakeholders.
• Comprehensive knowledge of business capabilities and operations, with a deep understanding of business objectives, strategies, and goals.
• Familiarity with blithequark's IT disciplines and interdependencies, with a strong understanding of how IT solutions meet business needs and drive organizational success.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Senior Manager Self Service Engineering, you will have access to a range of training and development opportunities, including leadership development programs, technical training, and mentorship. We encourage our team members to take ownership of their careers, providing the support and resources needed to succeed.

Work Environment and Culture

Our work environment is dynamic, collaborative, and fast-paced, with a focus on innovation, creativity, and teamwork. We value diversity, equity, and inclusion, fostering a culture of respect, empathy, and understanding. Our team members are passionate about making a positive impact, and we are committed to creating a work environment that is engaging, challenging, and rewarding.

Compensation and Benefits

We offer a competitive salary and benefits package, including a range of perks and benefits designed to support the well-being and success of our team members. Our compensation package includes a salary of $25 per hour, with opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager Self Service Engineering at blithequark, you will have the opportunity to make a significant impact on our organization, leading a team of skilled engineers and driving IT service delivery. With a competitive salary and benefits package, a dynamic and collaborative work environment, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark.