Experienced Remote Customer Service Representative – National Account Management and Client Support Specialist

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences through our dedicated team of professionals. As a leader in our industry, we understand the importance of building strong relationships with our clients and providing them with top-notch service. Our Remote Customer Service Representatives play a vital role in ensuring that our National Account customers receive the highest level of support and care. We are currently seeking an experienced and skilled Remote Customer Service Representative to join our team in Memphis, TN, and we are excited to offer a $1,000 sign-on bonus to the right candidate.

Position Overview

As a Remote Customer Service Representative at blithequark, you will be responsible for providing professional and courteous service to our National Account customers. You will act as a liaison between the customer, our branch, sales representatives, and corporate functions, ensuring contract compliance and maintaining special and/or ancillary services for our clients. Your excellent communication and problem-solving skills will enable you to research and analyze customer billing and account questions, update our customer service team and branch associates on new or changing customer requirements, and provide exceptional support to our customers via phone, email, and other electronic systems.

Key Responsibilities

• Act as a liaison between the customer, our branch, sales representatives, and corporate functions (e.g., Accounting) via phone, email, and other electronic systems regarding various types of business unit National Accounts.
• Maintain special and/or ancillary services via company and/or customer websites, including scanning and uploading graphs and business proposals.
• Update work orders via customer web portals (e.g., opening/closing work orders, providing status updates on work orders).
• Receive telephone calls or emails that are basic and routine in nature to handle work orders placed by National Accounts customers.
• Use computerized systems for inputting and tracking work orders, ensuring customers receive service through processing orders and coordinating issues with Customer Account Managers.
• Handle customer calls/correspondence for customer scheduling and inquiries, recording all customer information and call history information.

Essential Qualifications

To be successful in this role, you will need to possess a High School Diploma or general education degree (GED), or one to two years of related experience and/or training, or an equivalent combination of education and experience. Additionally, you should have at least 6 months of clerical or customer service experience, with experience resolving escalated customer service issues being strongly preferred.

Preferred Qualifications

• Customer service orientation and conflict resolution skills.
• Problem-solving and decision-making skills.
• Oral and written communication skills (to include typing).
• Ability to influence leaders and peers.
• Knowledge of the business unit brand products and services.
• Attention to detail.
• Organizational skills.
• Ability to work independently and meet goals.
• Teamwork skills.
• Ability to effectively multi-task.
• Ability to adapt, learn, and perform work in a fast-paced environment.
• Computer skills with Microsoft (Word, Excel, Outlook) - Intermediate skills at minimum with Excel.
• Must be proficient with customer service portals.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to training and development programs, as well as opportunities for career advancement within our company. You will be part of a dynamic team that values innovation, creativity, and collaboration, and you will be encouraged to share your ideas and contribute to the success of our organization.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and excellence. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and reach their full potential. As a Remote Customer Service Representative, you will be working from home, but you will still be an integral part of our team and will have regular interactions with your colleagues and supervisors.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a $1,000 sign-on bonus, as well as a range of perks and benefits that are designed to support your well-being and career growth. These may include health insurance, retirement plans, paid time off, and opportunities for professional development and advancement.

Physical Demands and Working Conditions

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a Remote Customer Service Representative, you will be working from home, but you may be required to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods of time while using office equipment such as computers, phones, and etc.
• Perform fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Remote Customer Service Representative position. At blithequark, we are committed to delivering exceptional customer experiences, and we believe that our employees are the key to our success. Join our team and be part of a dynamic and innovative organization that values its employees and is dedicated to making a positive impact in our industry.

blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We are proud to be an EOE, and we are committed to creating a work environment that is inclusive and supportive of all employees.

Apply now and take the first step towards an exciting and rewarding career with blithequark!