Experienced Client Customer Service Support Representative – Remote Work Opportunity in Revenue Cycle Management

Welcome to blithequark

At blithequark, we are dedicated to improving health and improving lives through our innovative approaches and commitment to excellence. Our Revenue Cycle Management Division is seeking a highly motivated and customer-centric individual to join our team as a Client Customer Service Support Representative. If you are passionate about delivering world-class customer experiences and are looking for a career that offers a sense of purpose and fulfillment, then blithequark is the ideal place for you.

Job Overview

In this role, you will be part of our Contact Center team, working closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. As a Customer Service Support Representative, you will provide product education, handle a wide range of questions, and ensure that every customer interaction is a positive and memorable experience. We are looking for someone who is passionate about customer service, motivated to work in a fast-paced environment, and committed to continuous learning and growth.

Key Responsibilities

• Follow approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
• Continuously evaluate current policies and SOPs, providing recommendations for process improvements to enhance customer satisfaction and operational efficiency
• Handle sensitive information in a confidential and professional manner, maintaining the highest levels of data integrity and security
• Read and understand explanations of benefits or correspondence, ensuring that customers receive accurate and timely information
• Document all activity related to claims, maintaining detailed and accurate records
• Communicate effectively via telephone with physicians, insurance companies, and patients, providing exceptional customer service and support
• Utilize various tools to verify eligibility, claim status, and billing information, ensuring that customers receive the most up-to-date and accurate information

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent
• A dedicated work-from-home space, with the ability to manage your time and tasks independently while maintaining high levels of productivity
• Previous medical and/or call center experience is highly desirable, although not essential

Technical Requirements

To work remotely, you will need:

• An internet download speed of at least 50 megabytes per second
• A reliable and secure internet connection, with no satellite internet
• The ability to connect your equipment to a router/modem using an Ethernet cord, with no Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports

Why Join blithequark?

At blithequark, we offer a range of benefits and incentives to our employees, including:

• The opportunity to work from home, with the flexibility and autonomy to manage your workload
• Generous paid time off, allowing you to relax and recharge
• Comprehensive medical, vision, and dental insurance options, ensuring that you and your loved ones are protected
• Flexible spending accounts, enabling you to save for healthcare and other expenses
• 401(k) and employee stock purchase plans, helping you to plan for your future and achieve your financial goals
• No-charge lab testing, ensuring that you have access to the healthcare services you need
• A fitness reimbursement program, encouraging you to prioritize your health and wellbeing
• And many more incentives, recognizing and rewarding your hard work and contributions

Pay and Benefits

The pay range for this position is $15.25 - $21.00 per hour, depending on your experience and qualifications. We also offer a range of benefits, including medical, dental, vision, life, STD/LTD, 401(k), ESPP, paid time off, and company bonuses, where applicable.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. We also encourage our employees to pursue further education and certifications, providing support and resources to help them achieve their goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, where every employee feels valued and respected. We are committed to diversity and inclusion, and we strive to create a workplace culture that is welcoming and supportive of all employees, regardless of their background, culture, or identity. We also prioritize work-life balance, recognizing that our employees have lives outside of work and providing them with the flexibility and autonomy to manage their workload and prioritize their wellbeing.

Conclusion

If you are a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, then we encourage you to apply for this exciting opportunity to join our team at blithequark. With our commitment to innovation, excellence, and employee growth and development, we offer a unique and rewarding work environment that will challenge and inspire you to achieve your full potential. Apply now to take the first step in your career journey with blithequark!