Experienced Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with blithequark Customers

Introduction to blithequark

At blithequark, we pride ourselves on providing top-notch customer service that exceeds our customers' expectations. As a leader in our industry, we understand the importance of building strong relationships with our customers and providing them with personalized support. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for our Customer Service Agent position.

Job Overview

As a Customer Service Agent at blithequark, you will be responsible for providing customer service via telephone, managing a large volume of inbound calls, and serving as a liaison between blithequark and its customers. You will combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team. Our ideal candidate is genuinely excited to help customers, patient, empathetic, and passionately communicative, with the ability to put themselves in our customers' shoes and advocate for them when necessary.

Key Responsibilities

• Manage incoming calls and customer service inquiries using telephonic and computer software systems
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods and tools
• Meet personal and customer service team call handling targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Ensure thorough call documentation
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Demonstrate exceptional verbal and written communication, interpersonal, and active-listening skills, and the ability to prioritize issues and respond accordingly
• Other duties as assigned

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High level of dedication, enthusiasm, and motivation
• Ability to listen and communicate effectively
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multitask (type, talk, and navigate computer systems), prioritize, and manage time effectively
• Ability to maintain composure in high-pressure situations
• An understanding and working knowledge of technology (i.e., Microsoft Office suite of products), technology applications, and phone systems
• Ability to navigate a computer and software systems efficiently
• Ability to attend extended new hire training Monday through Friday, 8:00 am to 4:30 pm upon hire
• Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00 am to 7:00 pm dependent on business needs; typically 10:30 am to 7:00 pm

Education and Experience

The following education and experience are required for this role:

• High School Diploma
• Exceptional verbal and written communication skills
• Experience interacting with customers
• Excellent problem-solving skills
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
• Experience with technology, software applications, phone systems, and programs (i.e., Microsoft Office suite of products)

Preferred Qualifications

The following qualifications are preferred but not required:

• Bachelor's degree; or equivalent combination of education and experience
• Call center experience
• Strong understanding of company products, policies, and services

Work Environment and Physical Demands

The following work environment and physical demands apply to this role:

• Travel Requirements: N/A
• Weight Lifting Requirements: 10 lbs.
• Extended periods of sitting at a workstation
• Telecommuting Requirements:
  • Required to have a dedicated work area established that provides information privacy
  • Ability to keep all company-sensitive information secure
  • Must have reliable direct high-speed internet connection

Relationships and Career Growth

As a Customer Service Agent at blithequark, you will have the opportunity to build strong relationships with our customers and internal stakeholders. You will report to a CSA Supervisor and work closely with functional areas, providers, brokers, group administrators, and members. We offer extended training and opportunities for career growth and development, so you can continue to learn and grow with our company.

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package to our employees. This includes a comprehensive benefits package, opportunities for career growth and development, and a dynamic work environment that is supportive and inclusive.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for our Customer Service Agent position. At blithequark, we value our employees and are committed to providing a supportive and inclusive work environment that allows you to grow and thrive. Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply today!