Experienced Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic and Supportive Environment at blithequark

Welcome to blithequark

At blithequark, we believe that our people are our greatest asset, and we're committed to creating an environment where everyone feels valued, supported, and empowered to succeed. With over 100 offices worldwide, each with its own unique identity and rewards, we offer a diverse and exciting place to work. Our Phoenix office, located at 4809 E. Thistle Landing Dr., Phoenix, AZ 85044, is a hub of activity, with a newly renovated corporate office, state-of-the-art game room, and a superior employee engagement program.

About the Role

We're looking for talented and motivated Customer Service Representatives to join our team at blithequark. As a Customer Service Representative, you will be responsible for processing inbound calls with third-party clients, displaying great customer service skills to ensure the highest level of customer satisfaction. You will be working with a Third-Party Claims Administrator, and your role will involve managing calls, communicating effectively with customers, and providing accurate information to address their needs and solve problems.

Key Responsibilities

• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively, reads FAQs verbatim, and addresses customers' needs to provide accurate information, process inquiries, and solve problems, escalating calls as needed
• Documents all calls appropriately and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times, adhering to structured internet rules and regulations on the call center floor
• Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
• Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary

Qualifications and Skills

To be successful in this role, you will need to have a High School Diploma or General Equivalency Diploma, be at least 18 years old, and have 6 months to 1 year of Customer Service experience, or Call Center experience, and desktop applications experience. You should also have:

• Typing speed of 35-40 WPM
• Schedule flexibility
• Effective communication and literacy skills, with the ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Excellent computer skills, with quick and accurate typing, the ability to open several applications at one time, and review documents with attention to detail and accuracy
• Quality Customer Service Skills
• Ability to handle escalated calls, with empathy and professionalism
• Decision-making and problem-solving skills
• Excellent time management skills

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Award-winning benefits package
• Medical/dental insurance
• 401K
• PTO and much more!

We also offer career advancement opportunities, a newly renovated corporate office, a state-of-the-art game room, and a superior employee engagement program. Our team is committed to working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer ongoing training and development opportunities, as well as career advancement opportunities, to help you achieve your goals. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented and motivated individuals to join us on this journey.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and collaborative. We believe in working together as a team to achieve our goals, and we're committed to creating an environment that is inclusive, respectful, and empowering. Our company culture is built on the values of integrity, honesty, punctuality, and leadership, and we're looking for individuals who share these values and are passionate about delivering exceptional customer experiences.

Compensation and Benefits

We offer a competitive compensation package, as well as a comprehensive benefits package, to ensure that our employees are rewarded for their hard work and dedication. Our benefits package includes medical/dental insurance, 401K, PTO, and much more. We're committed to providing a total rewards package that recognizes and rewards our employees' contributions to the company.

Conclusion

If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we want to hear from you. At blithequark, we're committed to creating an environment that is inclusive, respectful, and empowering, and we're looking for individuals who share our values and are passionate about achieving our mission. Apply today to join our team and start your journey to a rewarding and challenging career in customer service.

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that reflects the diversity of our customers and the communities we serve.