Experienced Licensed Customer Success Associate – Delivering Exceptional Support and Driving Business Growth in Financial Services and Blockchain Technology at blithequark

Introduction to blithequark

blithequark is at the forefront of revolutionizing financial services with its cutting-edge, scaled, and rapidly expanding technology platform. By leveraging loan origination activities on its platform and extensive network of partners, blithequark is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of innovative technology, blithequark's platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at blithequark, characterized by their drive, innovation, collaboration, and passion for building from scratch.

About the Role

We are seeking driven, customer service-oriented teammates who are curious about innovative blockchain technology and financial services. As a Licensed Customer Success Associate at blithequark, you will learn all things blithequark by sitting in the heart of the action: providing product, technical, and educational support to our potential and existing customers. Your effective communication, problem-solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success.

Key Responsibilities

• Be the first point of contact and advocate for our customers, providing exceptional support and ensuring their needs are met
• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
• Educate customers on blithequark and our products with knowledge and enthusiasm, promoting brand recognition and loyalty
• Gather key insights and assist in process improvement for blithequark's products and services, and the impact to our customer experience
• Provide technical support and troubleshooting on a variety of potential issues, ensuring timely and effective resolutions
• Conduct video notary sessions with attention to detail and professionalism, and follow up daily with multi-vendor coordination when needed
• Participate in new training and licensing programs to expand the team's capabilities and stay up-to-date with industry developments
• Contribute to an exciting and vibrant office environment and team dynamic, fostering a culture of innovation and collaboration

Essential Qualifications

• BA/BS from an accredited university preferred, with 1+ years in a customer-facing role
• Holding a Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is required
• The ability to obtain Missouri MLO licensing within 60 days of hire is required
• Proven background in being a dependable and reliable team player, with a strong work ethic and commitment to delivering exceptional results
• Flexibility and adaptability to ongoing refinements in process and structure, with a willingness to learn and adapt to new technologies and systems
• Confident, friendly, and compassionate communication skills, with the ability to instill trust and rapport with customers
• Successfully complete the required compliance trainings, demonstrating a commitment to regulatory adherence and industry standards

Preferred Qualifications

• Experience in the financial services or blockchain technology industry, with a deep understanding of the market and its trends
• Knowledge of loan origination processes and mortgage lending regulations, with a strong understanding of the complexities and nuances of the industry
• Experience with customer relationship management (CRM) software and other technology platforms, with a strong ability to learn and adapt to new systems
• A positive and problem-solving approach to customer service, with a strong focus on delivering exceptional results and exceeding customer expectations
• Process-driven organizational skills, with a strong ability to prioritize tasks and manage multiple projects simultaneously
• A quick and flexible learning style, with a strong ability to navigate new technology platforms and stay up-to-date with industry developments

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Licensed Customer Success Associate, you will have access to a range of training and development opportunities, including new licensing programs, industry conferences, and workshops. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and gaining valuable insights into the industry.

Work Environment and Company Culture

blithequark is a dynamic and innovative company, with a strong focus on collaboration, creativity, and customer satisfaction. Our office environment is vibrant and exciting, with a range of amenities and perks to support your well-being and productivity. We are committed to fostering a culture of innovation and inclusion, where everyone feels valued, respected, and empowered to contribute their best work.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and benefits package, including:

• Competitive salary and growth opportunities
• Company quarterly performance-based bonus
• Equity stock options package
• Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents
• Employer-funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In-office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine team swag deliveries!

Conclusion

If you are a motivated and customer-focused individual, with a passion for innovative blockchain technology and financial services, we encourage you to apply for the Licensed Customer Success Associate role at blithequark. This is a unique opportunity to join a dynamic and innovative company, with a strong focus on collaboration, creativity, and customer satisfaction. With a range of training and development opportunities, a competitive salary and benefits package, and a vibrant and exciting office environment, blithequark is the perfect place to take your career to the next level. Apply now to join our team and be a part of our mission to revolutionize financial services!