Senior Program Manager and Customer Success Leader for Strategic Enterprise Healthcare Clients in a Dynamic and Collaborative blithequark Environment

Introduction to blithequark and the Industry

blithequark is a pioneering force in the healthcare technology sector, dedicated to transforming the way healthcare organizations operate and deliver care. With a strong commitment to innovation and customer satisfaction, blithequark offers a comprehensive suite of solutions designed to improve outcomes, enhance the patient experience, and reduce costs. As a leader in this field, blithequark is seeking an exceptional Senior Program Manager and Customer Success Manager to join its team, focusing on driving success for its enterprise healthcare clients.

Why Join blithequark?

At blithequark, we believe in fostering a work environment that is not only collaborative and dynamic but also rewarding and supportive. By joining our team, you will have access to a wide range of benefits and opportunities, including:

• A comprehensive benefits package that includes medical, vision, dental, life, and disability insurance, ensuring you and your family are well protected.
• Free health insurance options, because we believe that your health and wellbeing are paramount.
• Unlimited vacation time and generous paid holidays, sick leave, and parental leave, allowing you to achieve a perfect work-life balance.
• Opportunities for career advancement and professional development in a collaborative environment, where your growth and success are our priorities.
• Flexibility to work remotely with occasional travel to Indianapolis for business needs, offering you the freedom to work in a way that suits you best.
• Perks at Work membership for discounts on shopping, travel, and more, enhancing your lifestyle and purchasing power.

Job Responsibilities

As a Senior Program Manager and Customer Success Manager at blithequark, your role will be multifaceted and challenging, with a focus on delivering exceptional results for our clients. Your key responsibilities will include:

• Serving as the strategic customer success manager for assigned enterprise healthcare clients, including pharmaceutical and insurance companies, to ensure they achieve their goals and objectives through our platform.
• Helping clients evaluate qualitative and quantitative data to drive business improvement, leveraging our technology to inform decision-making and strategy development.
• Managing stakeholder relationships and conducting meetings to ensure clients achieve meaningful outcomes, building trust, and fostering long-term partnerships.
• Collaborating with other teams to enhance the customer experience and mitigate risks, ensuring a cohesive and customer-centric approach across all aspects of our service delivery.
• Identifying opportunities for upsells and expansion in collaboration with the Revenue Team, contributing to the growth and expansion of our client relationships and revenue streams.

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

• A Bachelor's degree in Business, Healthcare, Informatics, or related fields, providing a solid foundation in the principles and practices relevant to our industry.
• At least 5 years of experience in a B2B client-facing role such as Account Manager or Customer Success Manager, demonstrating your ability to build and maintain strong client relationships and drive customer success.
• Strong interpersonal skills across all levels of an organization, enabling you to communicate effectively, negotiate, and influence stakeholders to achieve desired outcomes.
• Proven experience leading large, cross-functional projects, showcasing your project management skills, ability to coordinate multiple stakeholders, and deliver results under pressure.
• Experience with web applications and adaptability to new technologies in a fast-paced environment, highlighting your flexibility, willingness to learn, and capacity to thrive in a rapidly evolving technological landscape.

Preferred Qualifications

While the above qualifications are essential, the following preferred qualifications will make your application stand out and demonstrate your potential for exceptional performance in this role:

• At least 5 years of SaaS experience, indicating a deep understanding of software as a service models, their applications, and the challenges and opportunities they present.
• At least 5 years of experience in the healthcare industry, including pharmaceutical, provider, or health insurance/payer, providing valuable insights into the sector's complexities, trends, and regulatory environment.
• Strong skills in data synthesis, including interpretation and analysis of qualitative and quantitative data, enabling you to extract meaningful insights, identify patterns, and inform strategic decisions.

Skills and Competencies

Beyond the specific qualifications, we are looking for individuals who possess a unique blend of skills and competencies, including:

• Strategic Thinking: The ability to develop and implement strategic plans that align with client goals and our business objectives.
• Leadership: Proven leadership skills, with the ability to motivate and guide cross-functional teams towards common objectives.
• Communication: Excellent communication and interpersonal skills, with the capacity to engage effectively with clients, stakeholders, and team members at all levels.
• Problem-Solving: A proactive and solutions-focused approach to challenges, with strong analytical and problem-solving skills.
• Adaptability: The ability to adapt quickly to changing circumstances, priorities, and technologies, demonstrating flexibility and resilience.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. By joining us, you will have access to:

• Opportunities for career advancement, providing a clear path for professional growth and development.
• Professional development programs, including training, mentorship, and education assistance, to enhance your skills and knowledge.
• A collaborative and dynamic work environment, where innovation, creativity, and teamwork are valued and encouraged.

Work Environment and Company Culture

Our work environment is built on the principles of collaboration, innovation, and mutual respect. We believe in fostering a culture that is:

• Inclusive: We value diversity and promote an inclusive environment where everyone feels welcome and valued.
• Supportive: We believe in supporting each other, both personally and professionally, to achieve our full potential.
• Dynamic: Our environment is fast-paced and dynamic, with a focus on innovation, creativity, and continuous improvement.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that reflects your skills, experience, and contributions. Our perks and benefits are designed to support your wellbeing, lifestyle, and career aspirations, including:

• A competitive salary and bonus structure, recognizing and rewarding your performance and achievements.
• A comprehensive benefits package, including health insurance, retirement plans, and other benefits to support your wellbeing and financial security.
• Opportunities for professional growth and development, with a focus on continuous learning and skill enhancement.

Conclusion

If you are a motivated, results-driven professional looking for a challenging and rewarding role in a dynamic and collaborative environment, we encourage you to apply for the Senior Program Manager and Customer Success Manager position at blithequark. This is an exceptional opportunity to join a leading healthcare technology company, contribute to the success of our clients, and grow your career in a sector that is shaping the future of healthcare. Apply now and become part of our innovative team, dedicated to making a difference in the lives of patients, providers, and communities worldwide.