Experienced Healthcare Customer Service Coordinator – Remote Opportunity for Growth and Patient Care Excellence

Introduction to blithequark and the Healthcare Industry

At blithequark, we are passionate about delivering exceptional patient experiences through our comprehensive healthcare services. As a leading multi-specialty physician group practice, we are committed to providing top-notch care and support to our patients. The healthcare industry is rapidly evolving, with a growing focus on patient-centered care, technological innovation, and collaborative approaches to healthcare delivery. If you are a dedicated and compassionate individual looking to make a meaningful impact in the lives of patients, we invite you to join our team as a Healthcare Customer Service Coordinator.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic and supportive team that prioritizes patient satisfaction, professional growth, and employee well-being. We offer a unique opportunity to work remotely, with the flexibility to balance your work and personal life. Our comprehensive benefits package includes generous leave, health plans, and retirement contributions, ensuring that you feel valued and supported throughout your career. As a Healthcare Customer Service Coordinator, you will play a vital role in enhancing patient experience, resolving concerns, and providing guidance on payment options and medical billing.

Key Responsibilities

• Handle and resolve up to 60 calls daily in a fast-paced call center environment, ensuring prompt and courteous service to patients, affiliate partners, payers, and healthcare providers.
• Communicate directly with patients, addressing their concerns, and providing guidance on payment options, medical bills, and patient financial responsibilities.
• Collect payments, update patient accounts with new or corrected information, and request itemized statements as needed.
• Explain medical bills, clarify patient financial responsibilities, including deductibles and copays, and provide support to patients navigating the healthcare system.
• Collaborate with internal teams, including healthcare providers, billing specialists, and patient advocates, to ensure seamless communication and resolution of patient concerns.

Essential Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of healthcare experience, with a preference for 2 years in medical billing and direct patient contact in a call center environment.
• Technical proficiency in relevant systems and software, including electronic health records, billing systems, and customer relationship management tools.
• Advanced verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Strong interpersonal skills and professional maturity, with sound judgment and empathy in handling sensitive patient concerns.

Preferred Qualifications

• Bilingual proficiency in both English and Spanish, enabling effective communication with diverse patient populations.
• Experience with insurance billing and medical terminology, facilitating accurate and efficient resolution of patient concerns.

Career Growth and Learning Opportunities

At blithequark, we are committed to fostering a culture of continuous learning and professional growth. As a Healthcare Customer Service Coordinator, you will have access to ongoing training and development opportunities, enabling you to enhance your skills and knowledge in healthcare customer service, medical billing, and patient advocacy. Our organization encourages career advancement, with opportunities to move into specialized roles or leadership positions as you grow and develop in your career.

Work Environment and Company Culture

blithequark prioritizes a supportive and inclusive work environment, recognizing the importance of diversity, equity, and inclusion in delivering exceptional patient care. Our remote work flexibility allows you to work from the comfort of your own home, with the freedom to balance your work and personal life. We foster a culture of collaboration, empathy, and respect, ensuring that every employee feels valued, supported, and empowered to make a meaningful difference in the lives of patients.

Compensation, Perks, and Benefits

We offer a competitive salary range of up to $22.40 per hour, reflecting our commitment to recognizing and rewarding the hard work and dedication of our employees. Our comprehensive benefits package includes generous leave, health plans, and retirement contributions, ensuring that you feel secure and supported throughout your career. Additional perks and benefits may include opportunities for professional development, employee recognition programs, and access to exclusive discounts and services.

Conclusion

If you are a compassionate and driven individual passionate about delivering exceptional patient experiences, we invite you to join blithequark as a Healthcare Customer Service Coordinator. With our commitment to remote work flexibility, professional growth, and comprehensive benefits, you will have the opportunity to thrive in a dynamic and supportive environment. Apply now to take the first step in your journey with blithequark and make a meaningful difference in the lives of patients.