**Senior Customer Service Representative - National Remote**

Are you a compassionate and customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic and supportive environment where you can grow and develop your skills? Look no further than blithequark, a global organization dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Senior Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. **About blithequark** blithequark is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. At blithequark, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **Job Summary** As a Senior Customer Service Representative, you will be responsible for delivering an exceptional customer experience to between 50 to 70 callers per day. You will provide support to your team members by serving as a resource or subject matter expert and identify and exceed customer expectations by committing to and building strong relationships internally and externally. This is a full-time position that requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 7:00pm, Sunday - Saturday. Occasional overtime may be required. **Primary Responsibilities** * Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers * Handle escalated calls, resolving more complex customer issues in a one and done manner * Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs) * Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems * Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed * Assist customers in navigating blithequark websites and encourage and reassure them to become self-sufficient * Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member * Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues * Provide education and status on previously submitted pre-authorizations or pre-determination requests **Required Qualifications** * High School Diploma / GED and/OR equivalent years of working experience * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material * Must be 18 years of age OR older * Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 7:00pm local time Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime. **Preferred Qualifications** * 1 years Customer Service Representative (CSR) experience OR 1 years of experience in an office setting, call center setting or phone support role * Bilingual fluency in English / Spanish **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service. **Soft Skills** * Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product * Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed **Compensation and Benefits** We offer a comprehensive benefits package, including a competitive hourly rate, incentive and recognition programs, equity stock purchase, and 401k contribution. The hourly range for this position is $16.54 - $32.55 per hour, depending on location and experience. In addition to your salary, you will also receive a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k matching program. **Diversity and Inclusion** At blithequark, we believe that diversity creates a healthier atmosphere. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job! **Join Our Team** At blithequark, we are committed to creating a supportive and inclusive work environment where you can grow and develop your skills. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k matching program. Our team is passionate about delivering exceptional service and making a positive impact on the lives of our customers. **Why Work for blithequark?** * Competitive hourly rate and comprehensive benefits package * Opportunity to work in a dynamic and supportive environment * Comprehensive training and development programs * Recognition and reward programs for outstanding performance * Opportunity to make a positive impact on the lives of our customers **We Are an Equal Opportunity Employer** blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **We Are a Drug-Free Workplace** blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. **Join Our Team Today!** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job! Apply for this job