**Job Title: Customer Experience Specialist - Work from Home**

**Unlock a World of Opportunities with blithequark** Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly skilled Customer Experience Specialist to join our team of dedicated professionals working from the comfort of their own homes. **Why Choose blithequark?** As a strategic partner to the world's leading companies, blithequark brings innovative solutions and enhances customer experience through every interaction. Our multicultural, highly skilled, and deeply knowledgeable team is equipped with a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards. At blithequark, we believe that each interaction is unique, and we're committed to delivering personalized experiences that exceed our customers' expectations. **Benefits of Working with blithequark** * **Paid Training**: Develop your skills and knowledge with our comprehensive training programs, designed to help you succeed in your role. * **Competitive Wages**: Enjoy a competitive salary that reflects your value to our team. * **Full Benefits**: Receive comprehensive benefits, including medical, dental, vision, 401k, and more, to ensure your well-being and financial security. * **Paid Time Off**: Take breaks and recharge with our generous paid time off policy. * **Employee Wellness and Engagement Programs**: Stay motivated and inspired with our ongoing employee wellness and engagement initiatives. **Your Impact** As a Customer Experience Specialist at blithequark, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and discovering new opportunities for growth and development every day. **Responsibilities** * **Provide Customer Support**: Deliver exceptional customer experiences via telephone, email, or instant message, resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. * **Handle Customer Inquiries**: Process a high volume of customer inquiries regarding offered products and services, resolving a targeted percentage of those inquiries. * **Troubleshoot Customer Problems**: Identify the root cause of customer problems and use tools and resources to determine how to resolve them. * **Escalate Issues**: When unable to resolve problems in a reasonable amount of time, escalate to the appropriate resource and follow up on escalated issues with coaching and mentoring. * **Track and Document Support Requests**: Ensure proper notation of customer problems or issues and update customer information accurately. * **Meet Job Standards**: Adhere to quality standards, schedule, and average handle time. * **Provide Guidance and Mentoring**: Offer guidance and mentoring to less experienced associates as needed. * **Perform Other Related Duties**: Complete assigned tasks and responsibilities as needed. **Qualifications** * **High School Diploma or Equivalent**: Possess a high school diploma or equivalent. * **Age Requirement**: Be at least 18 years old. * **Excellent Customer Service Skills**: Demonstrate high levels of customer satisfaction through exceptional customer service skills. * **Typing Speed**: Type 25 words per minute. * **PC Operation and Navigation**: Be proficient in PC operation and navigation. * **Effective People Skills**: Demonstrate effective people skills and sensitivities when dealing with others. * **Teamwork and Communication Skills**: Possess excellent communication skills, both oral and written, and be able to work both independently and in a team environment. * **Composure and Objectivity**: Stay composed and objective in a constantly changing and fast-paced environment. * **Strong Listening Skills**: Possess strong listening skills. * **Virtual Team Environment**: Be able to work remotely in a virtual team environment. **Being One of Our People** At blithequark, we're committed to creating an environment that promotes happiness from the inside out. We value our employees and strive to provide an environment that inspires learning, teaching, and growth. We want you to come to work motivated and proud to be part of our team, and we continually invest in creating outstanding work experiences and endless development opportunities. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Ready to Join Our Team?** Apply now to become a part of our dynamic team and start your journey with blithequark today! Apply for this job