Experienced Customer Service Representative – Remote Opportunity for Passionate and Empathetic Individuals to Deliver Exceptional Support in the Pet Industry

Introduction to blithequark

Imagine being part of a revolutionary team that is changing the face of the pet industry. At blithequark, we are passionate about delivering exceptional customer experiences and making a difference in the lives of pet owners and their beloved pets. As one of the fastest-growing e-commerce retailers, we are seeking talented and motivated individuals to join our award-winning customer service team. If you have an infectious personality, a desire to engage in meaningful conversations, and a passion for helping others, we want to hear from you!

About the Role

We are looking for a full-time Customer Service Representative to join our team, working remotely from the comfort of your own home. As a remote team member, you will be responsible for engaging directly with customers, providing exceptional support, and resolving issues in a timely and professional manner. If you reside within 90 miles of Hollywood, Florida, and are comfortable working from home, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Engage directly with customers via phone, email, or chat to resolve issues, answer questions, and provide product recommendations
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Collaborate with teammates, managers, and other stakeholders using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration
• Maintain a willingness to learn, sharing feedback and operating in a culture of being open-minded to grow and develop your skills

Essential Qualifications

To be successful in this role, you will need:

• 2 years of customer service experience, preferably in a fast-paced environment
• Excellent communication skills (written, verbal, and listening), with the ability to demonstrate these skills in a written assessment
• Ability to multi-task, performing well in a fast-paced environment and maintaining a conversation on the phone while navigating on the computer and taking notes
• Proficiency in using computers, including data entry and rapid navigation through systems and the internet to search for information to support customers
• Ability to adapt to change with the business needs of the company, with flexibility to shift schedule and work overtime as needed
• High school diploma or equivalent, with a proven ability to maintain confidentiality and secure sensitive information

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote or virtual environment, with a proven ability to work independently and manage your time effectively
• Knowledge of the pet industry, with a passion for animals and a desire to learn more about our products and services
• Experience with customer relationship management (CRM) software, with the ability to learn and adapt to new systems and technologies

Technical Requirements

To work remotely with blithequark, you will need:

• A dedicated work area that is large enough to accommodate computer monitors and is free from distractions, including background noise that may impact the customer experience
• A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10Mbps+ upload speed), with the ability to test your internet speed and meet this requirement
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify, with options for a smartphone or tablet on which the Okta mobile app can be downloaded, or a cell phone that can receive SMS messages and phone calls

Why Join blithequark?

At blithequark, we empower our team members to be their authentic selves, bringing their unique perspectives and experiences to deliver on our mission. We offer a range of benefits, including:

• Competitive wages, with opportunities for growth and development
• Medical and dental insurance, 401k, and other perks to support your well-being and financial security
• Ongoing training and development, with resources and opportunities to become your best
• A culture of collaboration and teamwork, with a focus on delivering exceptional customer experiences
• The ability to work with a talented and passionate team, making a difference in the lives of pet owners and their pets

Career Growth Opportunities

At blithequark, we are committed to helping our team members grow and develop their careers. We offer a range of opportunities, including:

• Professional development and training programs, with a focus on building your skills and knowledge
• Mentorship and coaching, with experienced team members and leaders who can provide guidance and support
• Opportunities for advancement, with a range of roles and career paths to explore

Work Environment and Company Culture

At blithequark, we are passionate about creating a positive and inclusive work environment, with a focus on delivering exceptional customer experiences. Our company culture is built on values of empathy, kindness, and respect, with a commitment to making a difference in the lives of pet owners and their pets.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a starting wage of $15.50 per hour and opportunities for growth and development. Our perks and benefits include medical and dental insurance, 401k, and other benefits to support your well-being and financial security.

Conclusion

If you are a passionate and empathetic individual, with a desire to deliver exceptional customer experiences and make a difference in the lives of pet owners and their pets, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping our team members grow and develop their careers, with a range of opportunities for advancement and professional development. Join our team today and become part of a revolutionary company that is changing the face of the pet industry!