**Experienced Customer Service Representative – Financial Health and Wellness Support**

At blithequark, we're dedicated to helping everyday consumers build financial health and wellness through our innovative financial technology platform. As a leading player in the industry, we're committed to creating a customer-obsessed culture that puts the needs of our customers at the forefront of everything we do. We're seeking an experienced and passionate Customer Service Representative to join our team and help us achieve our mission. **About blithequark** blithequark is a dynamic and inclusive organization that values diversity, innovation, and customer-centricity. We're a team of caring, innovative, and inclusive individuals who thrive in a diverse and dynamic environment. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth. **Awards and Recognition** blithequark has been recognized as an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago. We're proud of our achievements and continue to strive for excellence in everything we do. **The Role** As a Customer Service Representative at blithequark, you will provide high-quality customer service assistance when responding to calls from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations. This is a high-volume call center, and you will be responsible for responding to 50-80 inbound calls daily. **Key Responsibilities** * Respond to high-volume (50-80) inbound calls daily * Provide accurate responses to potential customers; reroute calls to Loan Advocates and Customer Advocates * Treat all callers with respect and provide an excellent customer experience * Follow all policies, procedures, and compliance regulations **What You'll Bring to the Team** * 2+ years of experience in a contact center environment * Experience with high-volume customer interactions * Commitment to excellent customer service * Accurate data entry * Available to work during weekdays, and one Saturday each month (in exchange for one weekday off) * Collections or Sales-oriented contact center experience **Reports to:** Customer Service Supervisor **Job Level:** Entry **Compensation and Benefits** The anticipated salary based on qualifications and experience is $16.50/hour, and the total compensation package includes a 1-time equity grant based on level. The actual offer, reflecting the total compensation package and benefits, will be at the company's sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. **Define Your Career at blithequark** blithequark is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company. **Career Development Programs** * Day 1 - Month 3: Define Your Mission You'll understand our company mission, values, and vision, and how your position at blithequark plays a part in that. With the help of your manager, you'll set mission-aligned goals to make an impact in your role. * Months 3 - 6: Define Your Belonging You'll understand blithequark's culture and know how to engage with and influence that culture. * Months 6 - 12: Define Your Journey You'll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at blithequark. **Work Environment and Culture** blithequark offers a flexible remote environment, 401(k) matching program, and paid vacation time off. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. **EEOC Statement** blithequark is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. **Reasonable Accommodations** blithequark is committed to the full inclusion of all qualified individuals. As part of this commitment, blithequark will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@blithequark.com. **California Consumer Privacy Act** Pursuant to the requirements of the California Consumer Privacy Act, blithequark is providing the "blithequark California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.blithequark.com/careers **How to Apply** If you're passionate about customer service and want to make a difference in the financial system, we encourage you to apply for this exciting opportunity. Please visit our website at https://vacancyglobal.com/register-candidate/ to submit your application. Apply for this job