Experienced Full-Time Remote Customer Service Representative for Education FinTech Services – Providing Exceptional Support and Making a Difference in Customers' Lives

Introduction to blithequark

At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leading provider of Education FinTech services, we have been helping students and alumni manage their student loan repayment since our founding in 2011. Our mission is to deliver exceptional customer service, and we are now seeking a highly skilled and motivated Customer Service Representative to join our team. This is a 100% remote position, offering you the flexibility to work from the comfort of your own home and be part of a dynamic team that is dedicated to making a difference.

About the Role

As a Customer Service Representative at blithequark, you will be responsible for providing best-in-class customer service to our various lines of business, including Student Enrollment Management, Alumni Placement Verification Services, and Default Management. Your primary focus will be on handling inbound and outbound customer calls, with a emphasis on outbound calls to students of our clients. You will also provide clear verbal and written communications to assist customers with repayment of their educational obligations. If you are passionate about helping others, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply.

Primary Duties and Responsibilities

• Be highly productive and meet outbound and inbound telephone call productivity needs
• Ability to use telephones, email, chat, and text communication with customers
• Provide timely and professional response to all written communication
• Properly utilize CRM system for technical inquiries with follow-up for customer resolution
• Follow policies and procedures regarding escalations
• Update records with current demographic and contact information and accurately notate all interactions
• Initiate calls to Federal loan servicers to resolve repayment options for customers with Federal student loans
• Comprehend training material on a variety of topics and share new concepts and content
• Adhere to all federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain all Key Performance Indicators (KPIs) and monthly performance goals

What You Need to Be a Successful Customer Service Associate

To be successful in this role, you will need to be passionate about the work you do and the people you help. You should have excellent communication skills, both verbal and written, and be able to establish and maintain rapport with customers through effective communication and timely follow-up. You will also need to be detail-oriented, able to establish priorities, and multi-task in a fast-paced and deadline-driven environment. As a self-starter with a great degree of internal motivation, you will be able to operate and navigate various technical devices and systems, and troubleshoot common computer issues.

Essential Qualifications

• High school or equivalent (Required)
• 1 year of experience in customer service or a related field
• Ability to work in a remote environment with reliable internet connection
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and deadline-driven environment
• Basic computer skills and ability to learn new systems and software

Preferred Qualifications

• Experience in the financial services or education industry
• Knowledge of student loan repayment and financial aid
• Experience with CRM systems and other customer service software
• Bilingual or multilingual skills

Why Join blithequark?

At blithequark, we are an employee-driven organization that values honest and open communication and feedback. Our management team consists of individuals who have been promoted within, and we offer opportunities for advancement and professional growth. As a Customer Service Representative, you can expect:

• Competitive benefits package including medical, dental, vision, and life insurance
• Advancement opportunities
• Diverse experience with supporting and working on blithequark's various lines of business
• Work from home (WFH) with company-provided equipment
• Opportunities for professional development and training

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and supportive work environment that fosters collaboration, creativity, and growth. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of perks and benefits to support their well-being and success. As a remote employee, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $17.00 per hour, as well as a range of benefits including dental insurance, health insurance, paid time off, and vision insurance. We also provide opportunities for professional development and training, and recognize and reward our employees' hard work and contributions.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at blithequark. With our commitment to making a positive impact in the lives of our customers, and our focus on creating a positive and supportive work environment, we believe that this is an opportunity that you will not want to miss. Apply now to join our team and start making a difference in the lives of our customers.