Director - Customer Analytics & Economics at blithequark - A Leadership Opportunity to Drive Business Growth through Data-Driven Insights

Introduction to blithequark

blithequark is a leading player in the travel industry, dedicated to powering travel for everyone, everywhere through its global platform. With a core belief that travel is a force for good, blithequark helps people experience the world in new ways and build lasting connections. The company provides industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. As a dynamic and motivated leader, you will have the opportunity to join the surging travel industry and help drive the business forward while working on impactful and complex problems.

Job Overview

We are seeking a dynamic, motivated leader to join the blithequark team as a Director within our Marketing Analytics Organization. This is a great opportunity to join a team of talented professionals who are passionate about delivering business outcomes by rolling up their sleeves, bringing teams together, and making an impact. As a Director of Customer Analytics & Economics, you will lead our customer analytics team and provide powerful insights that will shape our understanding of our customers, their economics, and how we make investments to improve customer lifetime value.

Key Responsibilities

• Lead a team of approximately 8 analysts to deliver against a broad range of projects, applying advanced analytical and modeling techniques to understand how different actions and investments influence customer lifetime value.
• Define who our high-value customers are, how they shop and engage with our brands, and provide insights to stakeholders on how they can improve the quality of customers acquired.
• Measure and provide insights and solutions into how to maximize customer lifetime value, creating a customer performance forum where you will read out on customer KPIs and provide insights and recommendations to improve results.
• Support business teams in evaluating where to make investments to optimize customer returns, working closely with business stakeholders and other analytics teams to develop and implement solutions to optimize our investments and improve profitability.
• Own and define the customer analytics roadmap, leading and coaching a diverse team of advanced analysts, analytics managers, and business analysts who partner with business owners to deliver insights and decisions that benefit the organization.

Essential Qualifications

To be successful in this role, you will have:

• 10+ years of experience in a similar analytical role, with a preference for experience in the tech or travel industry.
• Experience directly managing a team or demonstrated leadership skills in a senior-level role, with excellent analytical problem-solving skills and strong commercial acumen.
• Innovative and strategic thinking, with the ability to work through ambiguity to solutions and prior experience tackling vague problems, crisply framing challenges, and identifying a path forward.
• Demonstrated project and partner management skills, working with multiple teams across several countries, and skilled in engaging with stakeholders across all levels, including VPs/SVPs, and communicating complex concepts concisely and clearly.

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who:

• Bring extensive experience and strategic thought leadership to contribute insights and decisions beneficial to the organization.
• Pick analytically valid approaches, appropriate in terms of level of effort, favoring iterative delivery that solves for the objective, not the ask.
• Use advanced and sophisticated understanding of the business problem space to inform the design of the solution.
• Are curious, willing to learn, and always striving for better, with a keen sense of impact and a desire to make a difference in everything they do.
• Are team players/leaders, working collaboratively to tackle challenges across borders and cultures, and entrepreneurial, seeing opportunity and taking initiative to advance our capabilities with little guidance or request to do so.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Advanced analytical and problem-solving skills, with the ability to apply advanced analytical and modeling techniques to complex business problems.
• Strong commercial acumen, with a deep understanding of the business and the ability to communicate complex concepts concisely and clearly.
• Leadership and management skills, with the ability to lead and coach a diverse team of analysts and partner with business owners to deliver insights and decisions that benefit the organization.
• Project and partner management skills, with the ability to work with multiple teams across several countries and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders across all levels and communicate complex concepts concisely and clearly.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Director of Customer Analytics & Economics, you will have the opportunity to:

• Lead a team of talented analysts and contribute to the development of our customer analytics capabilities.
• Work on complex and impactful projects that drive business growth and improve customer lifetime value.
• Collaborate with other teams across the organization, including marketing, sales, and product development.
• Develop your skills and expertise in advanced analytics and modeling techniques, with opportunities for training and professional development.
• Contribute to the development of our company culture and values, with a focus on innovation, teamwork, and customer-centricity.

Work Environment and Company Culture

At blithequark, we are proud of our company culture and values, which are centered around innovation, teamwork, and customer-centricity. We believe in creating a work environment that is collaborative, dynamic, and supportive, with opportunities for growth and development. As a Director of Customer Analytics & Economics, you will be part of a team that is passionate about delivering business outcomes and making an impact, with a focus on:

• Innovation, with a willingness to try new things and take calculated risks.
• Teamwork, with a collaborative and supportive approach to working with others.
• Customer-centricity, with a focus on delivering insights and solutions that drive business growth and improve customer lifetime value.
• Diversity and inclusion, with a commitment to creating a work environment that is welcoming and inclusive to all employees.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a total cash range for this position of $221,000 to $309,500, depending on location and experience. Employees in this role have the potential to increase their pay up to $353,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. We also offer a range of perks and benefits, including:

• Medical, dental, and vision insurance, with a range of plan options to suit your needs.
• Paid time off, with a generous allowance for vacation, sick leave, and holidays.
• An Employee Assistance Program, with access to counseling and support services.
• A wellness and travel reimbursement program, with opportunities to explore new destinations and experiences.
• Travel discounts, with exclusive rates on flights, hotels, and other travel services.
• An International Airlines Travel Agent (IATAN) membership, with access to industry events and networking opportunities.

Conclusion

If you are a motivated and dynamic leader with a passion for analytics and a desire to make an impact, we encourage you to apply for this exciting opportunity to join the blithequark team as a Director of Customer Analytics & Economics. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is a role that offers the chance to drive business growth, improve customer lifetime value, and make a lasting impact in the travel industry. Apply now to take the first step in your journey with blithequark!