Experienced Customer Engineer Manager – Cloud Solutions and Customer Support Leadership

Introduction to blithequark

At blithequark, we are revolutionizing the way businesses operate and interact with their customers, employees, and partners through cutting-edge cloud technology. As a leader in the industry, we are committed to delivering innovative solutions that enable our clients to achieve their goals and stay ahead of the curve. Our products and services are designed with security, reliability, and flexibility in mind, and we are dedicated to helping our clients unlock the full potential of our technology.

About the Role

We are seeking an experienced Customer Engineer Manager to join our team and play a critical role in driving customer success and shaping the future of businesses of all sizes. As a key member of our pioneering team, you will work closely with our clients to understand their needs and develop tailored solutions that meet their unique requirements. Your expertise and leadership will be instrumental in helping us deliver enterprise-grade solutions that leverage the latest technology and drive business growth.

Key Responsibilities

• Collaborate with Sales and Customer Engineering (CE) leadership to determine appropriate staffing levels, outline work orders, and lead interview teams to fill open positions
• Evaluate the CE team's go-to-market readiness, identify gaps in CE preparedness, and build plans to ensure the team is properly trained and equipped to support annualized business objectives
• Work with the blithequark Desktop Outreach team leadership to identify, qualify, and target opportunities for business growth
• Participate in key accounts as executive support, and establish relationships across client organizations
• Collaborate with the Business Development, Customer Success, Product Management, Customer Solutions, and Engineering teams to resolve product issues affecting pre- and post-sales customer satisfaction

Essential Qualifications

To be successful in this role, you will need:

• A four-year college degree in Software Engineering, a related field, or equivalent practical experience
• At least 4 years of experience as a technical sales engineer lead in a SaaS or cloud environment, or a customer-facing role
• Experience driving Client Design, and managing design teams

Preferred Qualifications

While not required, the following qualifications are preferred:

• An MBA or Graduate degree in Software Engineering
• Experience serving in the capacity of a pre-sales, field engineering leader, or as a customer-facing field engineer
• Knowledge of PaaS, SaaS, IaaS, public cloud, and related technical concepts
• Ability to occasionally work across different time zones

Skills and Competencies

To excel in this role, you will need to possess excellent leadership, communication, and problem-solving skills, as well as the ability to work effectively in a fast-paced, dynamic environment. You should be a strategic thinker with a strong understanding of cloud technology and its applications, as well as a passion for delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Engineer Manager, you will have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about delivering innovative solutions and exceptional customer experiences.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and fast-paced, with a focus on innovation, creativity, and teamwork. We believe in fostering a culture of inclusivity, diversity, and respect, and we are committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. As a remote worker, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload in a way that suits your needs.

Compensation, Perks, and Benefits

We offer a competitive salary range of $25-$35 per hour, as well as a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. We also provide our employees with access to the latest technology and tools, as well as opportunities for professional development and growth.

Conclusion

If you are a motivated, experienced, and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Engineer Manager, you will play a critical role in driving customer success and shaping the future of businesses of all sizes. Don't miss out on this chance to join a dynamic, innovative, and fast-growing company that is revolutionizing the way businesses operate and interact with their customers, employees, and partners.

Apply now to take the first step towards an exciting and rewarding career with blithequark!