Experienced Senior Program Manager, Customer Service – Part Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are driven by a passion to be the most customer-driven organization in the world. Our mission is to build a place where anyone can find and buy anything online, and we are looking for talented, intelligent, and driven individuals to join our team. As a leader in the e-commerce industry, blithequark is committed to providing an exceptional customer experience, and our Customer Service (CS) organization is at the forefront of this effort.

Job Overview

We are seeking an experienced Senior Program Manager to join our Worldwide Customer Service Program (WWCP) team. As a key member of the WWCP Program Management team, you will be responsible for driving high-visibility programs that directly impact the customer experience globally. This is a part-time remote opportunity, offering a competitive salary of $27 per hour, with a schedule of 8 hours per day.

Key Responsibilities

• Scope and deliver complex, business-critical projects from start to finish, driving and shaping the overall program's strategy and roadmap.
• Define business and systems requirements, working with internal and external customers to ensure that program goals are met.
• Develop and execute project plans, securing resources, and managing execution to ensure successful project delivery.
• Clearly communicate objectives, roles, responsibilities, and desired results to stakeholders, ensuring that everyone is aligned and working towards the same goals.
• Liaise with all departments, including technical teams, to ensure that significant areas are participated in and that expectations are set within their area to support project expectations.
• Support partner teams to refine processes and increase efficiency in line with program goals, ensuring that we are always looking for ways to improve and optimize our operations.
• Engage with stakeholders across different geographies and time zones, building strong relationships and ensuring that everyone is informed and aligned.
• Make appropriate trade-offs to optimize time-to-market in consultation with stakeholders, ensuring that we are always balancing competing priorities and making decisions that support our overall goals.
• Manage multiple internal and external, cross-functional, and remote stakeholders, ensuring that everyone is working together effectively to achieve our objectives.
• Develop change management processes related to program rollout and ongoing support, ensuring that we are always planning for and managing change in a way that minimizes disruption and supports our customers.
• Track delivery against program targets and implement recommendations to improve program services and efficiencies, ensuring that we are always looking for ways to improve and optimize our operations.

Essential Qualifications

• 3+ years of experience working cross-functionally with tech and non-tech teams, with a proven track record of success in managing complex projects and programs.
• 3+ years of team management experience, with a strong ability to lead and motivate teams to achieve their goals.
• 3+ years of cross-functional project delivery experience, with a proven ability to work effectively with stakeholders across different departments and geographies.
• 3+ years of program or project management experience, with a strong understanding of program management principles and practices.
• Experience defining program requirements and using data and metrics to determine improvements, with a strong analytical mindset and ability to drive data-driven decision making.

Preferred Qualifications

• Experience presenting, analyzing, and delivering results to senior leadership, with a strong ability to communicate complex information in a clear and concise manner.
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and circumstances.
• Strong technical skills, with experience working with a range of technologies and systems, including project management tools and software.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Senior Program Manager, you will have access to a range of training and development opportunities, including mentorship programs, leadership development courses, and technical training. You will also have the opportunity to work on complex and challenging projects, with a high degree of autonomy and responsibility. If you are looking for a career that offers challenge, opportunity, and growth, then blithequark may be the right fit for you.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of innovation, teamwork, and customer obsession. We believe in creating a work environment that is supportive, inclusive, and fun, with a range of benefits and perks to support our employees' well-being and happiness. From flexible working hours to on-site fitness classes, we are committed to supporting our employees' physical and mental health. We also believe in recognizing and rewarding our employees' achievements, with a range of recognition programs and rewards to celebrate their successes.

Compensation, Perks, and Benefits

As a Senior Program Manager at blithequark, you will be eligible for a range of compensation, perks, and benefits, including a competitive salary, bonuses, and stock options. You will also have access to a range of benefits, including health insurance, retirement savings plans, and paid time off. We also offer a range of perks, including on-site fitness classes, free meals, and social events, to support our employees' well-being and happiness.

Conclusion

If you are a motivated and experienced Senior Program Manager, looking for a new challenge and opportunity, then we encourage you to apply for this role at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is a career opportunity that you won't want to miss. So why not join our team and help us build a better future for our customers? Apply now to become a part of the blithequark team and start your journey to success.