Experienced Bilingual Customer Service Representative for Ground Services – Handling Inbound Client Requests and Providing Exceptional Support at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leading player in the logistics and transportation industry. With a strong commitment to excellence and customer satisfaction, we are dedicated to providing top-notch services that meet the evolving needs of our clients. As a key member of our team, you will play a vital role in ensuring that our customers receive the best possible support and service. If you are a highly motivated and customer-focused individual with a passion for delivering exceptional results, we invite you to join our dynamic team as a Bilingual Customer Service Representative for Ground Services.

Job Overview

In this exciting role, you will be responsible for addressing all inbound client requests from FTNC and any blithequark OPCOs concerning customs clearance solicitations and providing information about duties, taxes, and broker fees in accordance with US Customs and Border Protection (CBP) regulations. Your expertise will be crucial in handling credit card payments from clients for their FTNC-FXG clearance requests, supporting blithequark Express customer care and blithequark Revenue Services with inquiries from U.S. shippers who have issues about their charged back customs clearance charges received from FXG.

Key Responsibilities

• Answering incoming calls from Canadian and U.S. clients about their FTNC-FXG clearance receipt and directing them to the suitable FTNC department or blithequark OPCO for resolution
• Investigating inquiries regarding FTNC clearances for FXG shipments into Canada and responding to clients with a solution
• Processing credit card payments from clients, ensuring that the payment is approved and not declined, and logging the payment accurately against the receipt in the FTNC accounting system
• Liaising with clients directly in the event of payment processing issues, such as incorrect credit card number, mistaken expiry date, or declined payment
• Investigating and responding to clients on any issues related to credit payment received and liaising with the FTN Account Receivable Office to resolve issues
• Assisting the billing department in preparing credit notes for FTNC requests in question resolution
• Supporting blithequark Express customer support agents on inquiries related to FXG shipments in customs clearance delay or FTNC clearance receipt that the client has received in the mail
• Sorting and preparing Low Value Shipment (LVS) documents for the purpose of mailing
• Responding to inquiries from other OPCOs
• Preparing FTNC requests to mail to clients, as required
• Performing other duties as assigned by the Manager

Essential Qualifications

• Bachelor's degree in a relevant field
• High school certificate required
• Working knowledge of MS Office, Outlook, IBM AS 400 Mainframe application system, and office equipment (fax machine/scanners/printers/scanners)
• Excellent communication skills, both written and verbal, in French and English
• Outstanding customer service skills, with the ability to engage with a large number of clients and employees

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in the logistics or transportation industry
• Knowledge of US Customs and Border Protection (CBP) regulations and customs clearance procedures
• Experience with credit card payment processing and accounting systems
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Bilingual Customer Service Representative for Ground Services, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role
• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• Access to a range of online courses and resources to support your ongoing learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed. As a member of our team, you can expect:

• A collaborative and inclusive work environment that values diversity and promotes equality
• A range of employee benefits and perks, including competitive salary, health insurance, and retirement savings plan
• Opportunities to get involved in company-sponsored events and activities, such as volunteer days and team-building exercises
• A commitment to work-life balance and flexible working arrangements

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that reflects your skills, experience, and qualifications. As a Bilingual Customer Service Representative for Ground Services, you can expect:

• A competitive hourly salary of $25/hour
• A range of employee benefits, including health insurance, retirement savings plan, and paid time off
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that values diversity and promotes equality

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we invite you to join our dynamic team at blithequark as a Bilingual Customer Service Representative for Ground Services. With a competitive compensation package, opportunities for career growth and development, and a supportive work environment, this is an exciting opportunity to take your career to the next level. Apply now to join our team and start your journey with blithequark!