Experienced Bilingual Customer Service Representative for Ground Services – Handling Inbound Client Requests and Providing Exceptional Support at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about delivering exceptional customer experiences and making a difference in the lives of our clients. As a leading player in the logistics and transportation industry, we understand the importance of providing top-notch support to our customers. Our team is dedicated to ensuring that every interaction with our clients is positive, informative, and helpful. If you are a highly motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for our Bilingual Customer Service Representative position.

Job Overview

This exciting opportunity is based in Virginia, USA, and offers a competitive salary of $25 per hour. As a Bilingual Customer Service Representative, you will be responsible for addressing all inbound client requests from FTNC and any blithequark OPCOs concerning customs clearance solicitations. You will provide data about obligations, duties, and financier expenses as per US Border Administration Office (CBSA) guidelines. Your exceptional communication skills, both written and verbal, in French and English will enable you to effectively handle client requests and provide exceptional support.

Key Responsibilities

• Answering incoming calls from Canadian and U.S. clients about their FTNC-FXG clearance receipt and directing them to the suitable FTNC division or blithequark OPCO for resolution
• Investigating inquiries regarding FTNC clearances for FXG brings into Canada and responding to clients with a solution
• Processing credit card payments from clients, ensuring that Visa payment is approved and not declined, and logging payment accurately against the receipt in the FTNC accounting system
• Liaising with clients directly in the event of payment processing issues, such as incorrect credit card number, mistaken expiry date, or declined payment
• Examining and responding to clients on any issues related to credit payment received and liaising with the FTN Account Receivable Office to resolve issues
• Assisting the billing division in preparing credit notes for FTNC solicitations in question resolution
• Supporting blithequark Express Customer support Agents on inquiries related to FXG shipments in customs clearance delay or FTNC clearance receipt that the client has received in the mail
• Sorting and relating Low Worth Shipment (LVS) Document for the purpose of mailing
• Responding to inquiries from other OPCOs
• Preparing FTNC solicitations to mail to clients, as required
• Performing other duties as allocated by the Manager

Essential Qualifications

• Bachelor's Degree or equivalent
• High school certificate required
• Working knowledge of MS Office, Outlook, IBM AS 400 Mainframe application system, and office equipment (fax machine/scanners/printers/scanners)
• Excellent interpersonal skills, both written and verbal, in French and English
• Outstanding customer service skills, with the ability to engage with a large number of clients and employees

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in the logistics or transportation industry
• Knowledge of customs clearance procedures and regulations
• Experience with credit card payment processing and accounting systems
• Ability to work in a fast-paced environment and prioritize tasks effectively

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Bilingual Customer Service Representative, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also have the chance to work with a diverse team of professionals who are passionate about delivering exceptional customer experiences. Our comprehensive training program will equip you with the skills and knowledge necessary to succeed in this role and advance your career within the company.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. Our team is passionate about making a difference in the lives of our clients, and we are committed to delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you will be an integral part of our team and will play a key role in shaping the customer experience.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and benefits package to our employees. As a Bilingual Customer Service Representative, you will receive a salary of $25 per hour, as well as access to a range of benefits, including health insurance, retirement savings plans, and paid time off. You will also have the opportunity to participate in our employee recognition and reward programs, which recognize and reward outstanding performance and contributions to the company.

Conclusion

If you are a highly motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for our Bilingual Customer Service Representative position. At blithequark, we are committed to delivering exceptional customer experiences and making a difference in the lives of our clients. As a Bilingual Customer Service Representative, you will play a key role in shaping the customer experience and will have the opportunity to grow and develop your skills and knowledge. Apply now to join our team and take the first step in an exciting and rewarding career with blithequark.

Apply!