Experienced Customer Service Support Professional for Remote USDA Program Assistance – Detail-Oriented and Customer-Focused Individual Needed

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer experiences and fostering a workplace environment where every employee feels valued and supported. As a leader in providing innovative solutions, we are committed to making a positive impact in the lives of our customers and employees alike. Our team is passionate about delivering outstanding service, and we are now seeking a highly skilled and customer-focused Customer Service Support professional to join our dynamic team.

The Role

We are looking for a detail-oriented and customer-focused individual to support a USDA program by assisting customers with order placement, entering sales data, maintaining customer master records, and generating reports. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional support and service. Your responsibilities will include:

• Accurately entering sales orders into a USDA Database
• Managing incoming orders through a dedicated email account
• Updating ship-to account information as needed
• Generating reports for customers, customer service representatives, and sales personnel
• Supporting customer service tasks related to credits, debits, and account management
• Providing professional, timely communication with customers and internal teams
• Working from home if you live in certain US states (see below)
• Working Monday to Friday, 40 hours a week, with a contract expected to last at least 12 months

Why You'll Love Working at blithequark

At blithequark, we are committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You'll enjoy:

• Competitive pay of $20.00 an hour
• Monday-Friday shift with a healthy work-life balance
• Fast-paced computer and phone-based work that will keep you engaged and motivated
• Paid time off to relax and recharge
• Comprehensive Medical Insurance benefits, including no-cost virtual doctor visits
• Dental, Vision, Paid Life Insurance, and Pet Insurance to support your overall well-being
• 401K with company match to help you plan for your future
• Thorough training to set you up for success in your role and ongoing opportunities for growth and development

What You'll Bring to the Role

To be successful in this role, you will need:

• High School Diploma or equivalent
• Minimum 3 years of related customer service and/or order entry experience
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to organize, prioritize, and manage work independently
• Proficiency with basic PC skills, Outlook, Word, Excel, Adobe PDF
• Experience with Office 365 and SAP is preferred but not required
• Must be self-driven, self-motivated, and comfortable working independently
• Must be able to register for a USDA eAuthentication account (requires a valid Driver's License)

Location and Eligibility

To be eligible for this role, you must live in one of the following US states: Arizona, Colorado, Delaware, Florida, Georgia, Illinois, Iowa, Kansas, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, West Virginia, Wisconsin. Please note that there are no exceptions to this requirement.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to ongoing training and development opportunities, as well as the chance to work with a talented and experienced team. Our collaborative environment is designed to foster innovation, creativity, and growth, and we are passionate about helping our employees achieve their full potential.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We believe in creating a workplace culture that is inclusive, supportive, and fun, and we are committed to making a positive impact in the lives of our employees and customers. At blithequark, you will be part of a talented and dedicated team that is passionate about delivering outstanding service and making a difference.

Compensation, Perks, and Benefits

In addition to a competitive salary and comprehensive benefits package, you will also enjoy a range of perks and benefits, including paid time off, holidays, and access to exclusive discounts and offers. We are committed to taking care of our employees and providing them with the support and resources they need to succeed.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to building a workplace where every employee is valued and supported, and we are excited to welcome talented and dedicated professionals to our team. Don't miss out on this chance to join a dynamic and growing company and take your career to the next level. Apply now and become a part of the blithequark team!