Experienced Customer Service Representative for Financial Services – Delivering Exceptional Support and Guidance to Clients in Omaha and Lincoln, NE Area

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on people's lives by providing exceptional customer service and financial guidance. As a leader in the financial services industry, we are committed to helping our clients achieve their financial goals and dreams. If you are a customer service-minded champion with a passion for helping others, we invite you to join our team as an Entry Level Customer Service Representative, also known as a Financial Customer Associate (FCA). In this role, you will have the opportunity to work from home and make a significant difference in the lives of our clients.

Job Overview

In this full-time position, you will be responsible for providing outstanding customer service and support to our clients, helping them to feel more confident and make clearer decisions about their financial futures. You will assist with a broad range of needs, including answering questions about 401k account balances, helping with withdrawals and loans, and providing education and resources. You do not need a finance background to succeed in this role, as we provide comprehensive training and support to help you develop your skills and knowledge.

What to Expect

As a new FCA, you will join a training cohort of associates during the first 14 weeks, where you will learn about the financial services industry, develop your skills, and gain new experiences. You will start with basic customer calls and progress to more sophisticated calls related to our clients' 401K plans. In the subsequent months, you will continue taking customer calls to develop and hone your skills, with time in the day to join team activities, get well-being support, and career coaching. Your achievements will be celebrated as you progress through the program, and you will have the opportunity to work extra hours based on business needs and your availability.

Key Responsibilities

• Provide exceptional customer service and support to clients via phone and digital channels
• Answer questions and provide education and resources on 401k account balances, withdrawals, loans, and other financial topics
• Develop and maintain strong relationships with clients through effective communication and empathy
• Handle a variety of situations and conversations, driving towards a resolution suitable for all
• Collaborate with team members to achieve business objectives and provide support as needed
• Participate in training and development programs to enhance skills and knowledge

Essential Qualifications

To be successful in this role, you will need:

• Minimum 1 year of customer service experience
• High School diploma or GED required
• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others
• Proficiency in navigating and troubleshooting basic technology issues or systems
• Self-motivated teammate with strong social skills who brings energy and passion to the team

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in the financial services industry
• Knowledge of 401k plans and other financial products
• Experience working in a call center or customer service environment
• Strong problem-solving and analytical skills

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong active listening and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong technical skills, including proficiency in Microsoft Office and other software applications
• Ability to work independently and as part of a team

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Financial Customer Associate, you will have the opportunity to:

• Develop your skills and knowledge through comprehensive training and development programs
• Advance to leadership roles or specialized positions within the company
• Participate in mentorship programs and receive guidance from experienced professionals
• Enhance your career prospects through ongoing education and training

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Financial Customer Associate, you will be part of a dynamic and diverse team that is committed to delivering exceptional customer service and making a positive impact on people's lives. Our company culture is built on the values of integrity, respect, and teamwork, and we strive to create an environment that is inclusive, supportive, and fun.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a comprehensive benefits program that includes:

• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Conclusion

If you are a customer service-minded champion with a passion for helping others, we invite you to join our team as a Financial Customer Associate. At blithequark, we are committed to making a positive impact on people's lives, and we believe that our employees are our greatest asset. Apply today to join our dynamic and diverse team and start your career in the financial services industry.