**Experienced Customer Service Consultant – Collision Repair Industry Expert**

At blithequark, we're dedicated to delivering exceptional customer experiences and providing top-notch collision repair services. As a Customer Service Consultant, you'll play a vital role in ensuring our customers receive the highest level of service and support throughout their repair journey. If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you! **About blithequark** blithequark is a leading provider of collision repair services, with a commitment to excellence and customer satisfaction. Our team of experts is dedicated to delivering high-quality repairs, while providing a seamless and stress-free experience for our customers. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals to join our team and help us achieve our mission. **Job Summary** As a Customer Service Consultant at blithequark, you'll be responsible for providing exceptional customer service and support to our clients and customers. This role involves a range of duties, including: * Greeting customers in person or on the phone, determining their needs, and responding promptly to provide guidance and assistance * Assisting Collision Estimators with tasks such as drop-offs, mapping/marking, and photographing vehicles * Arranging customer transportation and preparing paperwork for active customer deliveries * Communicating effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs * Adhering to blithequark's Standard Operating Procedures, insurance partners, and industry guidelines/standards **Benefits of Joining blithequark** At blithequark, we offer a range of benefits to our employees, including: * **Benefits from day one**: Immediately eligible for medical, dental, and vision insurance * **Industry Comparable Pay**: Paid weekly and eligible for overtime * **Paid Vacation & Holidays**: Can begin accruing day 1 * **Career growth opportunities**: We promote from within! * **A career for life**: You'll gain hands-on experience within a production shop **Requirements** To be successful in this role, you'll need: * **2+ years of customer-facing experience**: Sales experience is a plus * **Valid driver's license**: Eligible for coverage under our company insurance policy * **Ability to do consistent physical activity**: Reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs * **Passion for learning the collision industry** * **Ability to understand instructions**: Written and verbal * **Prioritization and adaptability**: Can prioritize competing tasks and adapt easily to a fast-paced environment * **Personable and friendly customer service**: Provide world-class customer service to internal and external customers **Abilities, Skills, and Knowledge** To excel in this role, you'll need: * **Excellent communication and interpersonal skills**: Ability to communicate effectively with customers, clients, teammates, and vendors * **Problem-solving and analytical skills**: Ability to identify and resolve customer issues promptly * **Time management and organization skills**: Ability to prioritize tasks and manage multiple projects simultaneously * **Knowledge of the collision repair industry**: Familiarity with industry standards and procedures * **Adaptability and flexibility**: Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Consultant, you'll have opportunities to: * **Gain hands-on experience**: Work in a production shop and gain hands-on experience in the collision repair industry * **Develop your skills**: Receive training and development opportunities to enhance your skills and knowledge * **Advance your career**: Opportunities for career advancement and promotion within the company **Work Environment and Company Culture** At blithequark, we're proud of our positive and supportive work environment. Our team is dedicated to delivering exceptional customer service and support, and we're committed to creating a culture that values: * **Collaboration and teamwork**: We work together to achieve our goals and support each other in our roles * **Innovation and creativity**: We encourage new ideas and approaches to improve our services and processes * **Customer-centricity**: We're committed to delivering exceptional customer experiences and exceeding customer expectations **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation package, including: * **Industry Comparable Pay**: Paid weekly and eligible for overtime * **Benefits from day one**: Immediately eligible for medical, dental, and vision insurance * **Paid Vacation & Holidays**: Can begin accruing day 1 * **Career growth opportunities**: We promote from within! * **A career for life**: You'll gain hands-on experience within a production shop **How to Apply** If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team at blithequark and take the first step towards a rewarding and challenging career in the collision repair industry. Apply to this job Apply for this job