**Experienced Customer Service Representative – Work from Home Opportunity with blithequark**

Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in fast-paced environments and enjoy working from the comfort of your own home? If so, we invite you to join blithequark as a Full-Time Customer Service Representative. As a key member of our team, you will play a vital role in providing prompt and courteous support to the members of our health plan partners, addressing their inquiries about our transportation services. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals to take control of their health and well-being by offering comprehensive transportation services that cater to their unique needs. We are committed to delivering exceptional customer experiences, and we are seeking talented individuals like you to join our team. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services. You will work closely with our team to ensure that all members receive prompt and courteous support, meeting or exceeding productivity metric goals, and adhering to all HIPAA and compliance protocols. **Key Responsibilities** • Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan. • Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey. • Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI). • Escalate transportation and customer service concerns to contact center leadership team. • Collaborate with team members to resolve complex issues and provide exceptional customer experiences. • Participate in ongoing training and development to enhance your skills and knowledge. **Requirements** • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience. • Fluency in Spanish is a plus, but not required. • High School degree or equivalent. • Ability to sit for 8 hours or more a day wearing a headset. • Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift. • Reliable internet connection with a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps. • Excellent written, communication, and data entry skills. • Moderate experience in Microsoft Teams, Outlook, and Word. • Ability to adapt to high and fast-paced call volume. • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed. **Essential Skills and Competencies** • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. • Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and provide effective solutions. • Ability to work in a fast-paced environment, with multiple priorities and deadlines. • Strong attention to detail, with the ability to accurately document and update customer information. • Ability to work independently and as part of a team, with a collaborative and supportive attitude. • Strong adaptability and flexibility, with the ability to adjust to changing priorities and workflows. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including: • Ongoing training and coaching to enhance your skills and knowledge. • Opportunities for career advancement and professional growth. • Collaborative and supportive work environment, with a focus on teamwork and communication. • Recognition and rewards for outstanding performance and contributions. **Work Environment and Company Culture** As a work-from-home Customer Service Representative, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment, with a focus on collaboration, communication, and teamwork. We offer a range of benefits and perks, including: • Flexible scheduling and work-from-home opportunities. • Ongoing training and development opportunities. • Collaborative and supportive work environment. • Recognition and rewards for outstanding performance and contributions. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: • Competitive hourly rate. • Ongoing training and development opportunities. • Collaborative and supportive work environment. • Recognition and rewards for outstanding performance and contributions. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates, including individuals with disabilities, and encourage you to apply for this opportunity. Apply for this job