**Experienced Full Stack Customer Care Representative – Automotive & Call Center Expertise**

Are you a customer-centric professional with a passion for delivering exceptional service and support? Do you have a knack for building strong relationships with customers and a drive to exceed sales targets? If so, we invite you to join our dynamic team at blithequark as an Experienced Full Stack Customer Care Representative. In this role, you will be the critical link between our non-franchisee customers and blithequark's esteemed brand, Matco Tools. As a key member of our customer care team, you will provide accurate product information, warranty, and pricing support, while also conducting inbound and outbound calling to drive sales and meet organizational objectives. **About blithequark** blithequark is a leading distributor of quality professional automotive equipment, tools, and toolboxes, with a rich history dating back to 1946. As a wholly owned subsidiary of Vontier Corporation, we pride ourselves on our commitment to innovation, customer satisfaction, and employee engagement. With a global presence and a network of independent franchised mobile distributors, we cater to professional mechanics, enthusiasts, and those who value quality tools. Our products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. **Job Summary** As an Experienced Full Stack Customer Care Representative, you will be responsible for providing exceptional customer service and support to our non-franchisee customers, while also driving sales and meeting organizational objectives. Your primary duties will include: * Answering calls and assisting with questions from web customers, students, instructors, District and Regional Managers, national accounts, government, and franchise distributors * Assisting customers with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications * Providing technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers * Performing inbound and outbound suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction with meeting individual and department sales goal initiatives * Inputting orders/purchase orders/quotations utilizing internal ordering software systems * Working cross-functionally with subject matter experts to resolve open questions * Assisting customers with warranty, returns, repairs, identification of parts, and new defective products * Identifying distributors in specific areas and assisting completely if none are assigned **Essential Qualifications** * High school diploma or GED equivalent * Must be able to work Monday - Friday 9am-5:30pm EST * Automotive experience and/or tool experience required; on-the-job experience in working with general automotive mechanics strongly preferred * ASE certification or related trade school degree a plus * 1+ years of call center experience or equivalent experience in dealing with customers * Suggestive sales experience **Preferred Qualifications** * Bachelor's degree in a related field * Experience working in a fast-paced office environment * Strong knowledge of automotive tools and equipment * Excellent communication and interpersonal skills * Ability to work in a team environment and build strong relationships with colleagues and customers **Required Competencies** * Basic use of PC and keyboard * Effective verbal and written communication skills * Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude * Ability to empathize with customer concerns while maintaining a professional demeanor * Ability to learn quickly on the job * Ability to multi-task in a fast-paced office environment * Ability to answer calls as a primary function of the position * Ability to perform suggestive sales **What We Offer** * Competitive base compensation of $41,600 per annum, with opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with company match * Hybrid work environment, with opportunities for remote work and flexible scheduling * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities for training and development **About Vontier** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation, and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise, and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. **Why Join Us?** At blithequark, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At blithequark, you are not on this journey alone – we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service and support, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment employer and evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law. Apply for this job