**Experienced IT Support Associate (Dedicated Chat Support) – Remote W2 Opportunity**
Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as an IT Support Associate, dedicated to providing top-notch chat support to our valued customers.
At blithequark, we're committed to revolutionizing the way people interact with technology. Our innovative approach to IT support has earned us a reputation for excellence, and we're seeking a talented and enthusiastic individual to join our team. As an IT Support Associate, you'll play a vital role in ensuring our customers receive prompt, professional, and personalized support, every time.
**About blithequark**
blithequark is a cutting-edge technology company that's pushing the boundaries of what's possible. Our team of experts is dedicated to developing innovative solutions that make a real difference in people's lives. We're passionate about creating a workplace culture that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive.
**Key Responsibilities**
As an IT Support Associate, you'll be responsible for:
* Providing basic IT systems support to end users on a variety of computer system issues
* Responding to a high volume of technical support requests via chat, email, and phone
* Documenting, tracking, and monitoring issues to ensure timely resolution
* Escalating calls to the appropriate departments as needed
* Assisting in the resolution of support issues in real-time to minimize downtime and maximize customer satisfaction
* Staying up-to-date on policies, product trends, and industry developments to provide accurate solutions to customers
* Providing support after hours via on-call cell phone
**Essential Functions and Responsibilities**
* Identify, research, resolve, and respond to simple to moderately complex issues or questions received from internal and external customers
* Provide status and follow-up information to internal or external customers
* Document customer issues in the call tracking system in a timely and accurate manner
* Assist in the resolution of support issues to decrease downtime and bring about high levels of satisfaction
* Keep current on policies and relevant product and industry trends to provide technically accurate solutions to customers
* Provide support after hours via on-call cell phone
**Qualifications and Requirements**
* 1-2 years of experience in a customer-facing role, preferably in IT support or a related field
* Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and management in a professional and courteous manner
* Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Proficiency in using technology, including chat platforms, email, and phone systems
* Strong attention to detail, with the ability to document and track issues accurately
* Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
**Preferred Qualifications**
* Experience in IT support, customer service, or a related field
* Knowledge of computer systems, hardware, and software
* Familiarity with chat platforms, email, and phone systems
* Experience working in a remote or virtual environment
* Certification in IT support, customer service, or a related field
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Proficiency in using technology, including chat platforms, email, and phone systems
* Strong attention to detail, with the ability to document and track issues accurately
* Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
* Strong analytical and critical thinking skills
* Ability to adapt to changing priorities and deadlines
* Strong time management and organizational skills
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their skills and careers. As an IT Support Associate, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues and management
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and teamwork
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
blithequark is a remote-friendly company that values flexibility and work-life balance. As an IT Support Associate, you'll have the opportunity to work from home or a remote location, with the flexibility to choose your own schedule and work environment. Our company culture is built on the principles of inclusivity, respect, and empathy, with a strong commitment to diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
As an IT Support Associate at blithequark, you'll receive a competitive salary and benefits package, including:
* A comprehensive health insurance plan
* Retirement savings plan with company match
* Paid time off, including vacation, sick leave, and holidays
* Flexible work schedule and remote work options
* Ongoing training and development opportunities
* Access to cutting-edge technology and tools
* A dynamic and supportive work environment that encourages collaboration and teamwork
**How to Apply**
If you're passionate about delivering exceptional customer experiences and resolving technical issues with ease, we invite you to apply for the IT Support Associate position at blithequark. Please submit your resume, cover letter, and any relevant certifications or experience to our online application portal. We can't wait to hear from you!