Experienced Customer Service Agent – Remote Opportunity with Competitive Hourly Rate and Comprehensive Benefits

Introduction to blithequark

Imagine being part of a dynamic team that offers unparalleled customer experiences, while enjoying the freedom to work remotely and exploring a world of possibilities. At blithequark, we are committed to fostering a culture of excellence, innovation, and growth, where our employees can thrive and reach their full potential. As a leading player in the industry, we are dedicated to providing exceptional service, building strong relationships, and making a positive impact on the lives of our customers and communities.

Job Overview

We are seeking a highly skilled and enthusiastic Customer Service Agent to join our team, working remotely from Tennessee, USA. As a Customer Service Agent at blithequark, you will be the face of our company, interacting with customers in a courteous, efficient, and professional manner. Your primary goal will be to provide exceptional customer experiences, resolving issues, and exceeding customer expectations. If you are passionate about delivering outstanding service, working in a fast-paced environment, and collaborating with a talented team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
• Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, food, and transportation; coordinate refueling and refresh
• Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
• Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carryon bags, and exiting row criteria
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/international flight files
• Perform passenger service flight close-out procedures
• Accept, check, and tag passengers' bags at decision centers, full-service ticket counters, and first-class ticket counters
• Maintain the timeline of flight boarding process
• Perform customer support at the task training
• Process and complete credit card bag transactions at kiosks within the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
• Queue lines at ticket counter kiosks and ticket counters
• Clear/confirm international documents at kiosk within the ticket counter area and activation stations
• Accept and activate passengers' self-tagged luggage at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
• Perform customer support work related to handling local flights and contractor/ground handling agreements or contracts
• Have regular and predictable attendance on site, including meeting any mandatory overtime requirements
• Respond and assist during safety and/or emergency situations
• Provide connecting passengers with gate information
• Provide exceptional customer service in a professional manner and according to blithequark guidelines
• Adhere to company policies, procedures, and performance standards
• Complete job-applicable training
• Adhere to government regulations (e.g., DOT, FAA, TSA)
• Use multiple internal resources/systems, including during customer interactions
• Wear uniforms as required by company policy

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED or international equivalent
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
• Must be able to obtain airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, full background check, and/or fingerprinting to meet company and security requirements
• Must be legally authorized to work in the U.S.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Working knowledge of Sabre or another Passenger Service System
• Previous face-to-face customer service experience
• Experience working in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Agent, you will have access to comprehensive training programs, designed to enhance your skills and knowledge. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow with our company. Our goal is to provide a supportive and inclusive environment, where you can thrive and reach your full potential.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive company culture. We believe in fostering a positive and supportive work environment, where our employees can collaborate, innovate, and succeed. As a remote employee, you will be part of a virtual team, working closely with colleagues from diverse backgrounds and locations. We encourage open communication, feedback, and continuous learning, ensuring that our employees are empowered to make a positive impact on our customers and communities.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $22, as well as a comprehensive benefits package, including:

• Travel perks: Explore the world with discounted flights, hotels, and travel packages
• Health benefits: Access to medical, dental, prescription, and vision coverage, as well as digital doctor visits and flexible spending accounts
• Wellness programs: Take advantage of our employee wellness initiatives, designed to support your physical and mental well-being
• 401(k) program: Eligible employees can participate in our 401(k) program, with company contributions available after one year
• Additional benefits: Enjoy discounts on hotels, cars, cruises, and more, as well as access to our employee assistance program and pet insurance

Conclusion

If you are passionate about delivering exceptional customer service, working in a fast-paced environment, and collaborating with a talented team, we encourage you to apply for this exciting opportunity. As a Customer Service Agent at blithequark, you will be part of a dynamic team, dedicated to providing unparalleled customer experiences. Join our team and discover a world of possibilities, where you can grow, learn, and thrive. Apply now and take the first step towards an exciting and rewarding career with blithequark!