Certified Pharmacy Customer Service Associate - Delivering Exceptional Patient Experiences in a Dynamic Retail Environment at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on the lives of our customers and patients. As a leading retail pharmacy chain, we strive to provide exceptional service, trusted advice, and personalized care to our communities. With a rich history spanning over a century, blithequark has established itself as a pioneer in the healthcare and retail industries. Our mission is to be the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures for our customers, patients, team members, and communities.

Job Objectives

The Certified Pharmacy Customer Service Associate plays a vital role in delivering a distinctive and delightful customer experience at blithequark. The key objectives of this role include:

• Modeling and delivering exceptional customer service, ensuring that every interaction is courteous, fair, friendly, and efficient
• Registering sales on assigned cash registers, providing customers with accurate and efficient checkout services
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions

Job Responsibilities/Tasks

The Certified Pharmacy Customer Service Associate will be responsible for a wide range of tasks, including:

Customer Experience

• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience

Operations

• Providing customers with courteous, friendly, fast, and efficient service
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information

Training & Personal Development

At blithequark, we are committed to the growth and development of our team members. The Certified Pharmacy Customer Service Associate will have the opportunity to:

• Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration
• Attend training and complete PPLs requested by Manager or assigned by corporate, acquiring continuing education credits
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments

Essential Qualifications

To be successful in this role, the Certified Pharmacy Customer Service Associate must:

• Be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Be willing to work a flexible schedule, including evenings and weekend hours

Preferred Qualifications

While not required, the following qualifications are preferred:

• Six months of experience in a retail environment
• Prior work experience with blithequark
• Good math skills, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Career Growth Opportunities and Learning Benefits

At blithequark, we offer a range of career growth opportunities and learning benefits to our team members, including:

• Comprehensive training programs to develop skills and knowledge
• Opportunities for advancement and career progression
• A supportive and collaborative work environment
• Access to continuing education credits and professional development opportunities

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team members enjoy:

• A dynamic and fast-paced work environment
• A supportive and collaborative team
• Opportunities for recognition and reward
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Compensation, Perks, and Benefits

The actual compensation for this role will depend on a variety of factors, including geography, skills, and abilities, education, experience, and other relevant factors. blithequark offers a range of perks and benefits, including:

• Competitive hourly rates
• Opportunities for overtime and bonus pay
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Discounts on blithequark products and services

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for the Certified Pharmacy Customer Service Associate role at blithequark. With a rich history, a commitment to growth and development, and a positive company culture, blithequark is the perfect place to build a rewarding and challenging career. Apply now to join our team and make a positive impact on the lives of our customers and patients!