Experienced Japanese Language Customer Support Agent for Global Gaming Industry Leader – blithequark

Introduction to blithequark and the Gaming Industry

Imagine being part of a dynamic and evolving gaming company that values its employees' needs and provides a supportive working environment. At blithequark, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion, and willingness to help others, we want to hear from you! As a leading provider of end-to-end services for the gaming and entertainment industries, blithequark has been present on the gaming market for over 25 years, offering a wide range of solutions from art and audio to testing, localization, and player support.

About blithequark

blithequark is the leading provider of technical and creative services to the global video games market. With over 12,000 employees in 70+ studios in 26 countries, we provide graphic art asset production, game development, audio, testing, localization, and customer support services to most of the leading video game developers and publishers. Our proven track record of organic and acquisition-led growth has successfully acquired and integrated 50+ acquisitions since 2014. As a blithequark employee, you will have the opportunity to work on some of the most popular games in the world, standing hand in hand with players, while also developing your skills and career.

Our Leadership Principles

At blithequark, we are guided by our Leadership Principles, which define what success looks like and how we can achieve it together. These principles are:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One blithequark: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity, and accountability.

Job Overview

As a Japanese Customer Support Agent at blithequark, you will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service. You will be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, and collaborating with our internal teams to assist with project-related requests and provide feedback to their development team.

Key Responsibilities

• Provide excellent customer service to players, responding to their inquiries and resolving their issues in a timely and professional manner.
• Use investigative skills to troubleshoot and resolve game-related issues, working with our ticketing system and internal teams as needed.
• Collaborate with internal teams to assist with project-related requests and provide feedback to their development team.
• Communicate effectively with players and internal teams, both written and verbally, to ensure seamless support and resolution of issues.

Requirements

To be successful in this role, you will need:

• Excellent Japanese language skills, especially in writing, with the ability to communicate fluently and confidently in Japanese at a JLPT N1 level.
• Proficiency in English, with the ability to use it daily to interact with colleagues and internal teams.
• Availability to commute to our Tokyo office when necessary.
• Familiarity with either MS Office or Google Suite apps, with the ability to use them effectively.
• Ability to work full-time, 5 days a week, which may include weekend days (Saturday and Sunday) as well as shifts availability.

Preferred Qualifications

While not required, it would be great if you have:

• Previous experience in Customer Service, although we provide full training for the right candidate.
• A passion for video games, which can make your job more enjoyable and help you connect with our players.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Japanese Customer Support Agent, you will have access to:

• Full training and support to help you succeed in your role.
• Ongoing opportunities for professional development and career growth.
• A collaborative and dynamic work environment that values diversity and inclusivity.
• The chance to work on some of the most popular games in the world, with a global team of passionate and talented individuals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As an employee, you can expect:

• A casual and flexible work environment that values work-life balance.
• A diverse and inclusive global community that celebrates uniqueness and promotes collaboration.
• A "can-do" attitude that empowers employees to perform to the best of their ability.
• Opportunities to learn and grow, both personally and professionally, through training, experience, and new challenges.

Compensation, Perks, and Benefits

As a blithequark employee, you will be eligible for a range of benefits, including:

• Competitive salary and benefits package.
• No make-up workday for bridged holidays.
• Annual health check-up subsidy.
• Employee assistance program.
• Festival holidays gift or vouchers.
• Home-based working model.

Conclusion

If you're passionate about providing excellent customer service, have a strong command of the Japanese language, and are looking for a dynamic and supportive work environment, we encourage you to apply for the Japanese Customer Support Agent role at blithequark. As a global leader in the gaming industry, we offer a unique opportunity to work on some of the most popular games in the world, with a talented and diverse team of individuals who share your passion and values. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now and become part of the blithequark family!