Experienced Customer Success Manager for Professional Employer Organizations – Driving Business Growth and Customer Satisfaction through Strategic Relationship Building and Operational Excellence

Welcome to blithequark

At blithequark, we are revolutionizing the way businesses operate on a global scale. As a leading provider of payroll and HR solutions, we are committed to unlocking opportunities for every person, team, and business. Our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless solution, empowering companies to scale smarter, faster, and more compliantly. With a presence in over 150 countries and a team of 6,000 professionals spanning more than 100 countries, we are proud to be a globally distributed company that values diversity, inclusivity, and innovation.

Join Our Success Story

As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming the way global talent connects with world-class companies. We are not just building software; we are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our achievements and customer satisfaction speak for themselves: we have been recognized as a CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and have repeatedly been named one of the top companies by Y Combinator. With a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google, we are proud of our commitment to delivering exceptional customer experiences.

About the Role

We are seeking an experienced Customer Success Manager to join our team. As the face and voice of blithequark for our clients, you will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor, providing strategic guidance on operational and product-related issues, and championing new products and capabilities to facilitate the expansion of each client's business with blithequark.

Key Responsibilities

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments, ensuring exceptional customer experiences and driving revenue growth.
• Identify and flag risks that may lead to customer churn, developing proactive strategies to mitigate these risks and ensure customer satisfaction.
• Build strong relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
• Act as the voice of the customer, collecting product and operational feedback and sharing it with relevant internal stakeholders to drive continuous improvement.
• Provide high-quality experiences to our customers on a day-to-day basis, coordinating with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention, leveraging data and analytics to inform your strategies.

Requirements

• 2+ years of experience in a customer-facing role, preferably in a Professional Employer Organization (PEO) or related HR, payroll, and compliance functions.
• Strong preference for experience working with global operations, including occasional shifts aligned with EMEA business hours.
• A proven track record of elite performance, with a strong desire to be in the technology space and a passion for building relationships and driving business growth.
• Previous experience in customer success, advisory roles, or consulting, with a strong ability to advise customers and drive meaningful impact.
• A quantitative and data-savvy approach, with the ability to draw insightful conclusions from complex data sets and synthesize raw numbers into simple, actionable recommendations.
• A reliable, motivated self-starter with a passionate growth mentality, who thrives in fast-paced environments and is not deterred by setbacks or pivots.
• A strong analytical foundation, with the ability to manipulate and synthesize data, and a curious nature, with a desire to make an impact and drive continuous improvement.

What We Offer

At blithequark, we are committed to providing a fair and competitive total rewards package that reflects our commitment to inclusivity and access for all. Our benefits and perks include:

• Stock grant opportunities dependent on your role, employment status, and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.

Career Growth and Development

At blithequark, we are dedicated to helping our employees grow and develop in their careers. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Professional development programs, including mentorship and coaching.
• Opportunities for career advancement and growth within the company.
• Access to industry-leading tools and technologies, including our own platform and solutions.

Diversity, Equity, and Inclusion

At blithequark, we are committed to creating a diverse, equitable, and inclusive workplace that reflects the diversity of our customers and the communities we serve. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and business success. We are an equal-opportunity employer and welcome applications from suitably qualified and eligible candidates, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you are a motivated and experienced customer success professional looking to join a fast-growing and innovative company, please submit your application, including your resume and a cover letter, to our careers page. We look forward to hearing from you and exploring how you can contribute to our success story.

Our Commitment to Data Protection

At blithequark, we are committed to protecting the privacy and security of our employees, customers, and applicants. We use Covey as part of our hiring and promotional processes, and we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. You can review our independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144. For more information about our data protection practices, please visit our Privacy Policy.