Experienced Customer Education Specialist – Delivering Engaging Audit-Focused Educational Experiences to Drive Business Trust and Excellence

About blithequark

blithequark is revolutionizing the landscape of global commerce and capital markets by automating and streamlining the work of assurance and audit practitioners, specifically within cybersecurity, privacy, and financial audit. Our mission is to build software that enables trust between businesses, and we're committed to making a significant impact in the industry. As a remote-first company based in San Francisco, CA, we offer the flexibility to work from anywhere and provide a unique opportunity to be part of a dynamic team that values diversity, inclusivity, and collaboration.

At blithequark, we believe that our team is our greatest asset, and we're dedicated to creating a culture that is inclusive, driven, humble, and supportive. We're backed by top investors, including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more, which is a testament to our innovative approach and commitment to excellence. As an early-stage start-up employee, you'll have the opportunity to shape the future of business trust and make a real difference in the lives of audit practitioners.

About the Role

We're seeking a highly skilled and passionate Customer Education Specialist to join the blithequark University team and play a key role in delivering engaging, audit-focused educational experiences to our customers. As a founding member of the Customer Education team, you'll bring your real-world knowledge of audit workflows and apply it to our growing library of self-paced certifications and live learning programs. This role is perfect for someone who understands the audit lifecycle, loves teaching, communicating, and creating clarity in complex systems, and is eager to make a meaningful impact in the industry.

Key Responsibilities

• Be the voice of blithequark University in live trainings, webinars, and customer-facing learning events, showcasing your expertise and passion for audit education

• Partner with the Instructional Designer and Technical Writer to build structured learning paths for different personas (Admins, Engagement Leads, Firm Users), ensuring that our educational content is relevant, engaging, and effective

• Design and host CPE-eligible live training sessions that demonstrate real-world use of blithequark for audits such as SOC 2, HITRUST, and NIST, highlighting your knowledge and expertise in audit workflows

• Contribute audit knowledge to our e-learning curriculum, ensuring that every course reflects practical firm scenarios and is aligned with industry best practices

• Facilitate and moderate community discussions in our customer community (Campfire), highlighting expert best practices and customer wins, and fostering a sense of community and collaboration among our customers

• Collaborate with Product and Customer Success to stay up to date on platform changes and customer needs, ensuring that our educational content is relevant, timely, and effective

• Act as a blithequark product expert and advocate for scalable onboarding and enablement, providing guidance and support to customers as they navigate our platform and services

• Support continuous improvement of course content by collecting feedback and optimizing delivery based on learner engagement, ensuring that our educational content is always improving and meeting the needs of our customers

About You

• 1–3 years of experience in audit, advisory, or a consulting capacity at a public accounting firm (e.g., SOC, HITRUST, internal controls), with a strong understanding of audit lifecycles and workflows

• A natural communicator with a passion for teaching, public speaking, or facilitation, and a ability to explain complex concepts in a clear and concise manner

• Confident running training sessions over Zoom, including screen-sharing and explaining workflows to a wide range of audiences, with excellent presentation and communication skills

• Highly collaborative with strong organizational and project management skills, able to work effectively with cross-functional teams and prioritize tasks and projects

• Strong understanding of audit lifecycles and how they relate to data, controls, evidence, and reporting, with a ability to apply this knowledge in a practical and effective manner

• Bonus points if you’ve helped train new hires or developed training content in a prior role, with a proven track record of creating engaging and effective educational content

• Bonus points if you’ve worked with learning management systems (LMS) or created course materials before, with a ability to leverage technology to enhance the learning experience

Skills and Competencies

To be successful in this role, you'll need to possess a unique combination of skills and competencies, including:

• Strong knowledge of audit workflows and lifecycles, with a ability to apply this knowledge in a practical and effective manner

• Excellent communication and presentation skills, with a ability to explain complex concepts in a clear and concise manner

• Ability to work effectively with cross-functional teams, prioritize tasks and projects, and manage multiple stakeholders

• Strong organizational and project management skills, with a ability to prioritize tasks and projects and manage multiple stakeholders

• Ability to leverage technology to enhance the learning experience, including learning management systems (LMS) and other educational tools

• Passion for teaching, public speaking, or facilitation, with a ability to create engaging and effective educational content

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers, and we offer a range of opportunities for learning and professional development, including:

• Professional development opportunities, including training and education programs, to help you build your skills and knowledge

• Mentorship and coaching from experienced professionals, to help you navigate your career and achieve your goals

• Opportunities to work on high-impact projects and initiatives, to help you build your portfolio and demonstrate your capabilities

• A collaborative and supportive work environment, with a team that is passionate about learning and growth

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on a set of values that include:

• Fearless – Inspire & break down seemingly impossible walls

• Fast – Launch fast with excellence, iterate to perfection

• Lovable – ​​Deliver happiness & 11 star experiences

• Owners – Execute & run the business with ownership

• Win-win – Create mutual value & earn trust for life

• Inclusive – Scale the best ideas with inclusive teams

We believe that our culture is a key factor in our success, and we're committed to maintaining a work environment that is inclusive, collaborative, and supportive. We offer a range of benefits and perks, including:

• Competitive compensation packages with meaningful ownership

• Unlimited PTO

• 401k

• Wellness benefits, including a bundle of free therapy sessions

• Technology & Work from Home reimbursement

• Flexible work schedules

Conclusion

If you're a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Education Specialist position at blithequark. As a member of our team, you'll have the opportunity to make a real difference in the lives of audit practitioners, and to contribute to the growth and success of our company. We're excited to hear from you, and we look forward to welcoming you to our team!