Tech Customer Support Specialist

<h1>What we’re looking for</h1><p>We’re looking for a Tech Customer Support Specialist to join a fast-growing SaaS company that helps thousands of businesses worldwide scale smarter with data-driven tools. You’ll become a subject matter expert on the platform, helping users solve technical issues, guiding them through setup, and ensuring they have a seamless experience from onboarding to advanced use.</p><p>This role is perfect for someone who’s technically curious, enjoys problem-solving, and thrives on creating great customer experiences.</p><h1>Responsibilities</h1><ul><li>Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions.</li><li>Respond to live chats: Answer real-time questions ranging from subscription and onboarding to more advanced product use.</li><li>Host quick support calls: Take scheduled Zoom calls (usually <30 min) to guide customers through specific challenges.</li><li>Document solutions: Create and maintain Knowledge Base articles for both customers and the internal team, helping reduce support volume and empower self-service.</li></ul><h1>Qualifications</h1><ul><li>+3 years in SaaS support or a customer-facing technical role (startup or fast-growth environment a plus).</li><li>Ability to quickly self-learn new software and become a subject matter expert without constant guidance.</li><li>Familiarity with API integrations (especially Zapier and CRMs), and custom domain setup, like creating CNAME records and A records (you don’t need to be an engineer, but you should be comfortable learning the basics).</li><li>Excellent written and verbal communication in English (B2 high or C1).</li><li>Empathy, patience, and a customer-first mindset.</li><li>Bonus: Experience writing documentation, support articles, or training content.</li></ul><h1>What's in It for You</h1><p>• Fully remote — work from anywhere.</p><p>• USD salary — competitive pay aligned with US market rates.</p><p>• Benefits — PTO and other perks depending on the client.</p><p>• Work with US-based companies building exciting, impactful products.</p><p>• Join collaborative, high-performance teams that value your input and expertise.</p>