**Experienced Customer Service Administrator – Amazon Store ID-1856 at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? Look no further than this exciting opportunity to join blithequark as an Experienced Customer Service Administrator in our Amazon Store team. At blithequark, we're committed to providing our customers with an unparalleled shopping experience. As a key member of our Customer Service team, you'll play a vital role in ensuring that our customers receive the highest level of service, support, and satisfaction. If you're a motivated and organized individual with a strong customer service background, we want to hear from you. **About blithequark** blithequark is a leading e-commerce company dedicated to revolutionizing the way people shop online. With a focus on innovation, customer satisfaction, and employee growth, we're constantly pushing the boundaries of what's possible in the retail industry. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this exciting journey. **Key Responsibilities** As an Experienced Customer Service Administrator, you'll be responsible for: * Liaising and coordinating with the service team to ensure seamless communication and efficient issue resolution * Dealing directly with customers to provide high-level service and support, resolving queries and concerns in a timely and professional manner * Booking engineers' diaries and organizing repairs to ensure timely and effective resolution of customer issues * Ensuring engineers are allocated the right time and resources for each job, and that they have the necessary parts and equipment to complete tasks efficiently * Keeping customers updated on repair times and progress, providing regular communication and updates to maintain transparency and trust * Dealing with customer queries and concerns, providing empathetic and effective solutions to resolve issues * Performing general administration tasks, including data entry, record-keeping, and reporting **Essential Qualifications** To succeed in this role, you'll need: * Previous customer service administration experience, preferably in a fast-paced retail or e-commerce environment * Strong time management, organizational skills, and attention to detail to ensure efficient issue resolution and customer satisfaction * Proficiency in Microsoft Word and Excel to manage data, reports, and customer communications * Excellent written and verbal communication skills to effectively interact with customers, colleagues, and stakeholders * Ability to work in a team environment, providing support and guidance to colleagues as needed **Preferred Qualifications** While not essential, the following qualifications would be advantageous: * Experience working in a call center or customer service environment * Knowledge of CRM software and systems * Familiarity with Amazon's policies and procedures * Certification in customer service or a related field **Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills to effectively interact with customers, colleagues, and stakeholders * Strong problem-solving and analytical skills to resolve complex customer issues * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Strong organizational and time management skills to ensure efficient issue resolution and customer satisfaction * Ability to work independently and as part of a team, providing support and guidance to colleagues as needed * Strong attention to detail and ability to maintain accurate records and reports **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting the growth and development of our employees. As a Customer Service Administrator, you'll have opportunities to: * Develop your customer service and communication skills through ongoing training and coaching * Take on additional responsibilities and projects to expand your skill set and expertise * Collaborate with colleagues across departments to share knowledge and best practices * Participate in performance reviews and goal-setting to ensure your career goals are aligned with the company's objectives **Work Environment and Company Culture** blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service, and we're committed to creating a work environment that's supportive, collaborative, and fun. As a Customer Service Administrator, you'll have access to: * A state-of-the-art call center and customer service environment * Ongoing training and development opportunities to enhance your skills and expertise * Collaborative and supportive team environment * Flexible working arrangements to balance work and personal life * Recognition and rewards for outstanding performance and contributions **Compensation, Perks, and Benefits** As a valued member of our team, you'll receive: * Competitive salary and benefits package * Ongoing training and development opportunities * Flexible working arrangements to balance work and personal life * Recognition and rewards for outstanding performance and contributions * Access to employee discounts and perks * Opportunities for career growth and advancement **How to Apply** If you're a motivated and organized individual with a passion for delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Opportunities Employer** blithequark is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance with their qualifications, skills, and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability, or gender. **GDPR Compliance** By completing our application process, you are authorizing us as a Recruitment Agency to contact you in connection with your application by email and/or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to blithequark providing you with work-finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab. Should you wish, you may opt out at any time. Apply for this job