**Experienced Part-time Customer Support Executive – Delivering Exceptional End-to-End Customer Experience in a Fast-Growing Fintech Startup**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a collaborative team setting and enjoy taking on new challenges? If so, we invite you to join our talented team at blithequark as a Part-time Customer Support Executive. **About blithequark** blithequark is a leading fintech startup revolutionizing the way people manage their finances and build their wealth. Our mission is to empower individuals to take control of their financial futures, and we're committed to building a world-class team to help us achieve this vision. With a strong focus on innovation, customer satisfaction, and employee well-being, we're creating a unique and exciting work environment that fosters growth, collaboration, and fun. **Your Role** As a Part-time Customer Support Executive, you'll play a vital role in delivering exceptional end-to-end customer experiences across various channels, including live chat, email, and social media. You'll be the first point of contact for our customers, providing timely and effective support to resolve their queries and issues. Your passion for customer care, combined with your technical skills and problem-solving abilities, will enable you to troubleshoot complex issues and optimize user experiences. **Key Responsibilities** * Respond to customer inquiries and resolve issues in a timely and professional manner * Troubleshoot technical issues and optimize user experiences * Report bugs and UX issues to other members of the team * Participate actively in app growth and development * Collaborate with colleagues to ensure seamless customer support across all channels * Stay up-to-date with product knowledge and features to provide accurate and informed support **What We're Looking For** * A passion for customer care and a commitment to delivering exceptional experiences * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues * Ability to work effectively in a fast-paced, dynamic environment * Friendly and approachable demeanor, with a positive can-do attitude * Commitment to providing excellent customer support, written and verbal * Ability to work independently and as part of a team * Strong technical skills, with experience in customer support software and tools **What We're Really Looking For** * A genuine interest in blithequark and our mission to build the wealth super app of the future * A passion for innovation and a willingness to challenge the norm * A collaborative and team-oriented approach, with a focus on delivering exceptional customer experiences * A commitment to continuous learning and professional development * A positive and flexible attitude, with a willingness to adapt to changing priorities and deadlines **Perks and Benefits** * Competitive hourly rate of £15,238 per annum * Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary * Workplace pension scheme, with blithequark contributing 5% on earnings up to £50,000 * Private medical insurance (medical history disregarded) * Employee Assistance Programme * Cycle to work scheme * Season ticket loan * Free blithequark subscription for UK-based employees * Flexible working arrangements * 28 days holiday plus bank holidays, plus the days between Christmas and New Year * Annual training budget for courses, workshops, or conferences to help you advance your career * £30 per month blithequark Fitness Benefit to suit your Mental/Physical Wellbeing * Company laptop * Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility, and skills in a high-growth fintech startup **Our Interview Process** * Video screen with someone from our Talent team * Short take-home test * Video interview with the hiring manager & Team Lead * Final interview with VP of Customer Support **Why Join blithequark?** * Be part of a fast-growing fintech startup with a strong mission and vision * Work with a talented and diverse team of 180 individuals from all backgrounds and industries * Enjoy a collaborative and dynamic work environment that fosters growth, innovation, and fun * Develop your skills and knowledge in a high-growth industry with opportunities for career advancement * Enjoy a range of benefits and perks that support your well-being and career development **Equal Opportunities** * We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion * You will be working in an inclusive environment and be encouraged to bring your whole self to work * We will do all that we can to help you successfully balance your work and home life * As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant supporting documents. We can't wait to hear from you! Apply for this job