**Digital Customer Service Advisor – Energy (Remote) – Remot – blithequark Store**

Are you a customer service enthusiast with a passion for energy and the environment? Do you thrive in fast-paced environments and enjoy solving complex problems? Do you believe in the power of kindness and empathy in customer interactions? If so, we want to hear from you! At blithequark, we're shaking things up in the energy industry by providing exceptional customer service that's both personal and impactful. We're not just about reading scripts or ticking boxes – we're about making a real difference in people's lives. Our team is made up of brilliant minds who are passionate about changing the industry for the better. We're looking for like-minded individuals to join our ranks and help us achieve our mission. **What You'll Do** As a Digital Customer Service Advisor at blithequark, you'll be the face of our company, providing end-to-end service to our customers via phone or email. You'll be the go-to person for all their energy-related queries, from billing and metering to tariffs and complaints. You'll work closely with our team to find solutions that make sense, using your problem-solving skills and creativity to resolve complex issues. Here are some of the key responsibilities you'll take on: * **Making energy easy**: Cut through the jargon and help customers understand their bills, meters, and tariffs without the headache. * **Solving problems like a pro**: Whether it's a billing query, a meter issue, or a complex energy conundrum – you'll be on it, finding the best fix fast. * **End-to-end service via phone or email**: No endless transfers or passing the buck – you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time. * **Thinking on your feet**: No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. * **Treat every customer with care**: We believe in warmth, kindness, and going the extra mile – because that's what good service looks like. * **Making a difference**: Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact. **The Types of People We'd Love to Hear From** We're looking for individuals who share our passion for customer service, energy, and the environment. If you're someone who: * **Lives for great customer service**: You get a kick out of helping people and making their day that little bit better. * **Ask questions and embrace change**: Things move fast here – you'll love learning new things and rolling with the punches. * **Have each other's backs**: No egos, no lone rangers – just a team of brilliant people supporting each other to do their best. * **Care about the planet**: We're fighting climate change, and we want people who share our passion for a greener future. * **Spot problems and fix them**: If something's not working, you'll be the first to figure out a better way – and make it happen. * **Tackle tough calls head-on**: Some conversations will be challenging, and some days will be non-stop – but you'll take it in stride, stay cool under pressure, and keep finding solutions. * **Look out for those who need it most**: From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time. **What's in It for You?** As a Digital Customer Service Advisor at blithequark, you'll enjoy: * **Remote working & Flexible hours**: 50% of your working hours between 9am – 5:30pm, the other 50% flexible for you! * **EV salary sacrifice**: Drive electric & save * **Share options**: Own a little piece of the pie * **Weekly 'Family Dinner' catch-ups**: Connect with your team and build meaningful relationships. **A Bit About the Role** * **Location**: Remote * **Our need**: Immediate starters * **Salary**: £24,900 * **Hours**: 37.5 hours per week split over morning, evenings & weekends! **Our Process** Our hiring process is designed to be flexible and accommodating. Here's what you can expect: * **First Stage Interview**: You'll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. * **Prep Call**: After your first interview, you'll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. * **Discovery Day**: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. * **Final Interview**: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It's also your opportunity to see the work environment before making your decision. **Get in Touch** Got any burning questions before applying? Drop us a message at [hiring@blithequark.com](mailto:hiring@blithequark.com) and we'd love to help! Apply for this job