Experienced Dental Customer Service Representative for Delivering Exceptional Patient Experiences and Building Strong Relationships with Members and Providers at blithequark

Introduction to blithequark

At blithequark, we are dedicated to transforming the healthcare landscape by providing innovative solutions and exceptional customer service to our members. As a leading health solutions company, we strive to make a positive impact on the lives of millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. Our mission is to deliver compassionate, convenient, and connected care to our members, and we are committed to fostering a workplace where every colleague feels valued and empowered to make a difference.

Job Overview

We are seeking an experienced and passionate Dental Customer Service Representative to join our team at blithequark. As the face of blithequark, you will play a critical role in delivering exceptional customer experiences to our members, providers, and plan sponsors. Your primary responsibility will be to handle customer inquiries, resolve issues, and provide guidance on blithequark plans, tools, and resources. If you are a customer-focused individual with a passion for healthcare and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to customer inquiries and resolve issues via telephone, email, or other communication channels
• Engage, consult, and educate members on blithequark plans, tools, and resources to help guide them along a clear path to care
• Answer questions and resolve issues based on phone calls from members, providers, and plan sponsors
• Triage resulting rework to appropriate staff and document and track contacts with members, providers, and plan sponsors
• Guide members through their plan of benefits, blithequark policy and procedures, and regulatory guidelines
• Create an emotional connection with our members by understanding and engaging them to the fullest to champion their best health
• Take accountability to fully understand the member's needs by building a trusting and caring relationship with the member
• Anticipate customer needs and provide related information to answer unasked questions
• Use customer service threshold framework to make financial decisions to resolve member issues
• Explain member's rights and responsibilities in accordance with contract and educate providers on our self-service options
• Advocate for the member to resolve billing conflicts and other issues

Essential Qualifications

• Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate
• Experience in a production environment
• High School Diploma or Equivalent
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience in the healthcare industry, particularly in dental customer service
• Knowledge of blithequark plans, tools, and resources
• Experience with customer relationship management (CRM) software and other technology systems
• Bilingual or multilingual skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. As a Dental Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to help you develop the skills and knowledge you need to succeed in your role
• Ongoing coaching and feedback to help you achieve your goals and develop your career
• Opportunities for advancement and career growth within the company
• Access to a range of learning and development resources, including online courses, workshops, and conferences

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive workplace culture. We believe that our colleagues are our greatest asset, and we are committed to fostering a workplace where every colleague feels valued, respected, and empowered to make a difference. As a Dental Customer Service Representative, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of our members.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting rate of $18.00/hr, as well as a range of perks and benefits, including:

• Affordable medical plan options
• 401(k) plan with company matching contributions
• Employee stock purchase plan
• No-cost programs for wellness screenings, tobacco cessation, and weight management
• Confidential counseling and financial coaching
• Paid time off and flexible work schedules
• Family leave and dependent care resources
• Tuition assistance and retiree medical access

Conclusion

If you are a customer-focused individual with a passion for healthcare and a desire to make a positive impact, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Dental Customer Service Representative, you will play a critical role in delivering exceptional customer experiences to our members, providers, and plan sponsors. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today to join our team and start making a difference in the lives of our members!