Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Consultative Sales

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is built on the principles of trust, community, and celebration, and we're looking for like-minded individuals to join our mission. If you're passionate about technology, sales, and customer service, we want to hear from you.

About the Role: Customer Sales and Service Representative

As a Customer Sales and Service Representative at blithequark, you will be the face of our company, delivering exceptional customer experiences to our valued customers. With your superior sales and customer service skills, you'll be the go-to person for customers who have questions or issues with our products and services. You'll be working with America's fastest and most reliable network, and we're looking for someone who can match our passion for innovation and customer satisfaction.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging with customers on the phone

What We're Looking for in a Candidate:

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, able to learn about your customers' business challenges and industry trends, and enjoy the fast pace and urgency needed to manage incidents. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications:

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications:

• Previous experience in a similar role
• Knowledge of blithequark's products and services
• Experience working in a fast-paced, dynamic environment
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits:

At blithequark, we believe in crafting your own path to greatness. Whether you think in code, words, pictures, or numbers, we offer a range of career growth opportunities and learning benefits to help you achieve your goals. From training and development programs to mentorship and coaching, we're committed to helping you succeed in your role and beyond.

Work Environment and Company Culture:

Our work environment is built on the principles of trust, community, and celebration. We believe in lifting our communities and building trust in how we show up, everywhere and always. Our team is passionate, driven, and committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission.

Compensation, Perks, and Benefits:

Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay, such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

Conclusion:

If you're passionate about technology, sales, and customer service, and you're looking for a role that offers career growth opportunities, learning benefits, and a dynamic work environment, we encourage you to apply for the Customer Sales and Service Representative role at blithequark. Don't miss out on this opportunity to join our mission and deliver exceptional customer experiences to our valued customers. Apply now and take the first step towards a rewarding and challenging career with blithequark.